Mgr Asst Customer Care (PHL)

Carelon Global Solutions Philippines, Inc.; Pasig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Health insurance

Rewards and recognition programs

Best-in-class amenities

Job summary

Carelon Global Solutions Philippines, Inc. seeks a Managerial Assistant for Customer Care in Pasig. The role oversees day-to-day operations, drives performance, and acts as a liaison for internal and external groups on program initiatives.

You will manage CCR teams, conduct performance reviews, hire and train staff, and ensure service metrics. A BA/BS and 5 years in a call center environment are required.

Qualifications

• BA/BS degree required; 5 years of related call center experience or equivalent background.
• Experience leading CCR teams and driving performance metrics.

Responsibilities

• Acts as operations point of contact for day-to-day operations and issue resolution.
• Conducts performance reviews and participates in performance management initiatives.
• Leads and coaches CCR team to meet daily, weekly, and monthly goals.
• Coordinates staffing needs and schedules with workforce for leaves and attrition.
• Hires, trains, coaches, counsels, and evaluates direct reports.

Skills

Team leadership

Performance management

Coaching & training

Staffing & scheduling

Relationship management

Call center operations

Education

BA/BS degree

Job description

## Mgr Asst Customer Care (PHL)Apply: PHL-Pasig City-Glas Building, Opal Road,: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): JR209766**Position Title:**Mgr Asst Customer Care (PHL)**Shift:****Job Description:**Responsible for serving as the operations point of contact in for day to day operations, including but not limited to, facilitating issue resolution, meeting goals and targets Primary duties may include, but are not limited to: Conducts Performance reviews and participates in performance management initiatives. Acts as a liaison for both internal and external groups for program initiatives. Contributes in creating, launching and driving critical account initiatives and programs. Provides inputs to policies and processes impacting the operations. Manages a team of CCR’s in the optimal execution of operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly and monthly basis. Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition. Arranges schedules to meet the service metrics by efficiently handling the forecast and / or spikes in call. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Requires a BA/BS; 5 years of related experience in a call center environment; or any combination of education and experience, which would provide an equivalent background.### About Us**Care meets innovation**Our name translates to “providing full and complete care” and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines—two in Manila and two in Iloilo—we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations.We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community. We also recognize the value that our associates bring, and that is why we are committed to providing the same through competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best-in-class amenities to keep associates and their families healthy and secure. At Carelon Global Solutions Philippines, we care for those who provide care. Join us today.