Medical Scheduler – Gastroenterology | Permanent WFH

BizForce; Metro Manila; Remote; PHP 1,323,000 - 2,205,000; Full time

Benefits offered by this job

Permanent Work From Home

Leave Credits

Monetary Allowance

Annual Bonus

Weekly Paychecks

Fixed Weekends Off

Thriving Company Culture with Complete

Autonomy

Exclusive Specialized Training Program

Highly Competitive Salary

Job summary

BizForce is seeking a seasoned Medical Scheduler – Gastroenterology to support a busy US-based gastroenterology practice from a remote PH location. You will handle high volumes of patient calls, coordinate appointments, and document interactions in the EMR with HIPAA-compliant care.

The role may expand into scheduling GI procedures (colonoscopy/EGD) after training, requiring careful coordination with providers and patients to ensure smooth workflows and high patient satisfaction.

Qualifications

• At least 3 years of experience in medical scheduling or patient access.
• Previous scheduling experience in a specialty medical practice (GI preferred).
• Experience handling high volumes of inbound and outbound patient calls.
• Strong understanding of medical appointment scheduling and provider calendars.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Ability to work independently in a remote environment and coordinate with teams.
• Experience scheduling GI procedures (colonoscopies and EGDs) is a plus.
• Willingness to work US hours and pass a background check.

Responsibilities

• Handle high volumes of inbound and outbound patient calls for scheduling, rescheduling, cancellations, and inquiries.
• Schedule new patient consultations and follow-ups based on provider availability.
• Conduct outbound follow-ups to confirm visits and fill appointment slots.
• Document patient interactions and scheduling updates in the EMR system.
• Manage provider calendars to optimize appointment availability and minimize gaps.
• Verify and update patient demographics and scheduling details.
• Coordinate with front desk, clinical teams, and providers for efficient workflows.
• Assist with GI procedure scheduling and preparation instructions.
• Coordinate with staff for required clearances, referrals, and prerequisites.
• Maintain HIPAA-compliant patient records and confidentiality.

Skills

Medical scheduling

HIPAA compliance

Remote work

EMR systems

Tools

ModMed

gGastro EMR

Job description

Medical Scheduler – Gastroenterology

We are seeking an experienced and detail-oriented Medical Scheduler – Gastroenterology to support a busy U.S.-based gastroenterology practice. The ideal candidate will have a strong background in specialty medical scheduling, excellent communication skills, and experience managing high volumes of inbound and outbound patient calls.

This role will primarily focus on scheduling office visits, coordinating patient appointments, and ensuring an efficient and positive patient experience. The successful candidate may also have the opportunity to expand into gastroenterology procedure scheduling, including colonoscopies and upper endoscopies (EGDs), following additional training.

Key Responsibilities

Patient Scheduling & Communication

• Handle high volumes of inbound and outbound patient calls for appointment scheduling, rescheduling, cancellations, and general inquiries.


• Schedule new patient consultations and follow-up appointments based on provider availability and practice guidelines.


• Conduct outbound calls to follow up on appointment requests, confirm visits, and fill available appointment slots.


• Provide professional, courteous, and patient-centered communication throughout the scheduling process.


• Accurately document patient interactions, appointment details, and scheduling updates in the EMR system.

Scheduling Coordination & Administrative Support

• Manage provider calendars to optimize appointment availability and minimize scheduling gaps.


• Verify and update patient demographics, contact information, and relevant scheduling details.


• Identify and resolve scheduling conflicts while ensuring compliance with established practice protocols.


• Coordinate with front desk personnel, clinical teams, and providers to maintain efficient scheduling workflows.


• Route clinical inquiries and concerns to the appropriate healthcare professionals.


• Maintain accurate patient records while adhering to HIPAA regulations and confidentiality standards.

GI Procedure Scheduling (Following Training)

• Assist with scheduling gastroenterology procedures, including colonoscopies and upper endoscopies (EGDs).


• Coordinate procedure appointments, locations, and scheduling requirements with patients and clinical staff.


• Communicate approved procedure preparation instructions and appointment requirements.


• Assist with procedure confirmations, rescheduling, and cancellations.


• Coordinate with clinical teams regarding required clearances, referrals, and procedure prerequisites.

Qualifications

• At least 3 years of experience in medical scheduling or patient access is preferred.


• Previous scheduling experience in a specialty medical practice is required, such as gastroenterology, cardiology, orthopedics, ophthalmology, or urology.


• Proven experience handling high volumes of inbound and outbound patient calls.


• Strong understanding of medical appointment scheduling, provider calendars, and specialty scheduling workflows.


• Knowledge of HIPAA regulations and patient confidentiality requirements.


• Ability to work independently in a remote environment while collaborating effectively with healthcare teams.


• Previous scheduling experience within a gastroenterology practice.


• Hands-on experience with ModMed (Modernizing Medicine) or gGastro EMR.


• Familiarity with gastroenterology terminology, common GI conditions, and appointment types.


• Experience scheduling GI procedures, including colonoscopies and EGDs.


• Amenable to work during US hours


• Must be willing to undergo a background check as part of the hiring process.

Perks

• Permanent Work From Home


• Leave Credits


• Monetary Allowance


• Annual Bonus


• Weekly Paychecks


• Fixed Weekends Off


• Thriving Company Culture with Complete Autonomy


• Exclusive Specialized Training Programs


• Unlock Your Potential with a Highly Competitive Salary

Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH! Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.