Medical Receptionist / Triage Nurse | Permanent WFH

BizForce; Philippines; Remote; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Permanent Work From Home

Leave Credits

Monetary Allowance

Annual Bonus

Weekly Paychecks

Fixed Weekends Off

Thriving Company Culture with Complete

Autonomy

Exclusive Specialized TrainingPrograms

Unlock Your Potential with a Highly $

Competitive Salary

Job summary

BizForce is seeking a Medical Receptionist / Triage Nurse to support a busy medical practice. The role blends clinical telephone triage, patient communication, appointment coordination, and front-office support.

The ideal candidate is an actively licensed California RN or LVN who can handle high call volumes, document accurately in the EMR, follow HIPAA rules, and escalate urgent cases to providers as needed. This is a remote position with US hours.

Qualifications

• Active California RN or LVN license required.
• Experience in a medical office, clinic, or healthcare setting.
• Strong telephone communication and patient service skills.
• Experience handling a high volume of patient calls.
• Strong clinical judgment and ability to escalate when needed.
• Excellent verbal and written communication skills.
• Strong computer, EMR, and documentation skills.
• Ability to multitask in a fast-paced healthcare environment.
• Willingness to work US hours.
• Background check required.

Responsibilities

• Answer incoming patient calls promptly, professionally, and compassionately.
• Identify the purpose of each call and determine the appropriate next step.
• Perform clinical telephone triage within the nurse's scope of practice and guidelines.
• Gather and assess patient symptoms to determine level of care.
• Recognize urgent symptoms and escalate to physicians.
• Schedule, reschedule, and confirm appointments.
• Respond to routine patient questions about appointments and procedures.
• Document patient calls, symptoms, and follow-up instructions in the EMR.
• Communicate patient concerns and updates to providers and care team.
• Assist with referrals, prescription inquiries, and medical records requests.
• Maintain accurate patient demographic and clinical information.
• Follow HIPAA and practice policies.
• Deliver professional patient experiences.
• Manage multiple priorities with accuracy and speed.

Skills

Telephone triage

Patient service

Communication

EMR documentation

HIPAA compliance

Multitasking

Independent work

Education

Active California RN or LVN license

Tools

eClinicalWorks (eCW)

Job description

We are seeking a Medical Receptionist / Triage Nurse to support a busy medical practice by combining clinical telephone triage, patient communication, appointment coordination, and front-office support. This role serves as a key first point of contact for patients, helping them understand the appropriate next steps while ensuring their needs are documented and communicated accurately.

The ideal candidate is an actively licensed California RN or LVN with strong clinical judgment, excellent communication skills, and a patient-focused approach. You should be comfortable handling a high volume of calls, gathering relevant clinical information, providing guidance within established protocols, and escalating concerns to the appropriate provider or clinical team when needed.

Key Responsibilities

• Answer incoming patient calls promptly, professionally, and compassionately.
• Identify the purpose of each call and determine the appropriate next step based on office protocols.
• Perform clinical telephone triage within the nurse's scope of practice and established guidelines.
• Gather and assess relevant patient symptoms and information to determine the appropriate level of care or provider follow-up.
• Recognize urgent or concerning symptoms and appropriately elevate cases to physicians or clinical staff.
• Schedule, reschedule, and confirm patient appointments.
• Respond to routine patient questions regarding appointments, office procedures, follow-ups, and care coordination.
• Accurately document patient calls, symptoms, recommendations, and follow-up instructions in the EMR.
• Communicate patient concerns and clinical updates to providers and other members of the care team.
• Assist with referrals, prescription-related inquiries, medical records requests, and other patient needs.
• Maintain accurate and updated patient demographic and clinical information.
• Follow HIPAA regulations, patient privacy requirements, and all practice policies and procedures.
• Deliver a professional, courteous, and positive patient experience across every interaction.
• Manage multiple priorities while maintaining accuracy, efficiency, and quality of patient care.

Qualifications

• Active California RN or LVN license required.
• Previous experience in a medical office, clinic, physician practice, or healthcare setting.
• Strong telephone communication and patient service skills.
• Experience handling a high volume of patient calls.
• Strong clinical judgment and the ability to identify situations requiring provider escalation.
• Excellent verbal and written communication skills.
• Strong computer, EMR, and documentation skills.
• Ability to multitask, prioritize, and stay organized in a fast-paced healthcare environment.
• Ability to work independently while consistently following established clinical protocols and procedures.
• Strong attention to detail and commitment to patient confidentiality.
• Urology experience preferred.
• eClinicalWorks (eCW) experience preferred.
• Previous telephone triage experience.
• Experience working in a specialty medical practice.
• Experience with appointment scheduling and patient coordination.
• Familiarity with referrals, prescription requests, insurance-related inquiries, and general medical office workflows.
• Amenable to work during US hours
• Must be willing to undergo a background check as part of the hiring process.

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

Who are we

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH! Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.