Medical Receptionist & Scheduling Coordinator (Epic EMR and Orthopedic practice)

Staffing For Doctors; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Staffing For Doctors is seeking a patient-focused Medical Receptionist & Scheduling Coordinator in the Philippines to manage high-volume calls and front-desk operations. You will be the primary voice and digital receptionist, handling 60–70 calls per day and scheduling routine patient appointments in Epic EMR.

You will verify insurance, update demographics, route messages to the care team, and support general administrative tasks to keep clinic workflows smooth.

Qualifications

• Hands-on experience using Epic EMR for scheduling and patient chart management.
• Experience handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting.
• Understanding of medical scheduling and insurance verification workflows.
• Clear, empathetic and professional English communication.

Responsibilities

• Manage 60–70 inbound/outbound patient calls daily with a warm, professional presence.
• Schedule routine appointments and follow-ups per scheduling templates; reduce no-shows.
• Maintain patient demographics and insurance records in Epic; document interactions in real time.
• Assist with basic insurance verification and front-desk tasks to support workflow.

Skills

Call handling

Front-desk skills

English communication

Multi-tasking

Organization

Tools

Epic EMR

Job description

About the Role

We are seeking a patient-focused, organized Medical Receptionist & Scheduling Coordinator to manage high-volume inbound/outbound calls and front-desk administrative operations.

In this role, you will be the primary voice and digital receptionist for our practice, handling approximately 60-70 calls per day. You will schedule routine patient appointments, route clinical messages, update patient demographic data, and assist with insurance verification - all directly within the Epic EMR platform.

Requirements

Key Responsibilities

1. Call Management & Patient Communications

• Manage a steady volume of 60-70 inbound and outbound patient calls daily with a warm, professional, and efficient phone presence.
• Answer patient inquiries, provide visit logistics, and accurately triage and route messages/clinical questions to the appropriate care team members.

2. Appointment Scheduling & Calendar Management

• Schedule routine patient appointments, follow-up visits, and consultations in strict accordance with provider scheduling templates.
• Perform outbound recall and confirmation calls to minimize no-shows and keep clinic calendars optimized.

3. Epic EMR & Data Management

• Maintain and update patient demographic details, contact information, and insurance records in Epic.
• Document all phone interactions, patient requests, and message routing within Epic accurately and in real time.

4. Front-Desk & Insurance Verification Support

• Perform basic insurance eligibility and benefits verification prior to scheduled appointments.
• Collect required patient forms, updated ID/insurance cards, and general registration paperwork.
• Assist with ad-hoc administrative and virtual front-office tasks as needed to ensure smooth practice workflow.

Qualifications & Requirements

• EMR Requirement: Direct hands-on experience using Epic EMR for scheduling and patient chart management.
• Call Volume Experience: Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting.
• Front-Desk Competencies: Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows.
• Communication Skills: Clear, empathetic, and professional English verbal communication skills.
• Organization: Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment.