Medical Billing Team Lead: Lead, Coach & AR (Night Shift)

Ista Personnel Solutions Inc.; Mandaluyong; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Health insurance for dependents

10% night differential

Attendance bonus

Paid time off

Performance appraisal

Work-life balance

Job summary

ISTA Solutions is seeking an experienced Medical Billing Team Lead to join our Mandaluyong team. You will oversee daily operations of billing agents, conduct training, and analyze productivity metrics to ensure quality service for US healthcare clients.

Role requires at least 6 months in a supervisory position, proficiency with BillBoard, and willingness to work onsite on Shaw Blvd. Night shifts are required; competitive benefits and a focus on work-life balance are offered.

Qualifications

• 6 months to 1 year experience in a Healthcare Account (Claims, Billing, AR)
• At least 6 months Team Lead / Supervisory experience
• General knowledge with Medical Billing (US Healthcare Insurance)
• Experience using BillBoard (Medical Billing Software)
• Good verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and professional in stressful situations
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift

Responsibilities

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching with insights and action plans to improve
• Analyze and report on productivity and other metrics (attendance, end-of-day reports, compliance)
• Ensure client is updated on significant program activities, issues, and concerns
• Perform other supervisory tasks as required
• Process and post cash receipts accurately and timely
• Review payments received through clearing houses, portals, and email/manual channels
• Apply payments to customer accounts or invoices
• Research and resolve unidentified or discrepant payments
• Coordinate with internal teams to obtain missing payment information
• Maintain accurate records and follow cash application procedures and quality standards
• Review aging accounts and identify items requiring follow-up
• Manage follow-up activities and priorities
• Conduct timely account follow-ups regarding outstanding balances
• Document actions, communications, and account updates accurately
• Monitor follow-up activities and escalated unresolved issues

Skills

Communication skills

Problem solving

Multitasking

Computer skills

Tools

BillBoard

Job description

ISTA Solutions is seeking an experienced Medical Billing Team Lead to join our Mandaluyong team. You will oversee daily operations of billing agents, conduct training, and analyze productivity metrics to ensure quality service for US healthcare clients.

Role requires at least 6 months in a supervisory position, proficiency with BillBoard, and willingness to work onsite on Shaw Blvd. Night shifts are required; competitive benefits and a focus on work-life balance are offered.