Medical Account Customer Support Agent - Cebu City

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Attractive salary package

20% premium for night shift work

Robust health insurance plan

Clear pathways for professional development

Job summary

A healthcare company in Cebu City is looking for an On-Site Medical Account Customer Service Representative. This role requires delivering exceptional support by addressing inquiries about healthcare, explaining billing and claims, and documenting interactions accurately. The ideal candidate is a Medical Allied Graduate, adaptable, and willing to work night shifts, with opportunities for career development and robust health insurance benefits.

Qualifications

• Must be adaptable and eager to learn in a fast-paced environment.
• Open to night/shifting schedules.
• Ready to address healthcare inquiries and resolve issues.
• Adaptable, eager to learn, and thrives in a fast-paced environment.
• Ready to start ASAP.

Responsibilities

• Deliver exceptional support addressing healthcare inquiries.
• Explain billing and claims clearly.
• Document interactions accurately while adhering to guidelines.
• Adhere to guidelines and maintain accurate records of conversations.

Skills

Medical knowledge

Effective communication

Problem-solving

Education

Medical Allied Graduate (preferably BSN, Pharmacist, or Physical Therapist)

Job description

Join our dynamic team in Cebu City as an On-Site Medical Account Customer Service Representative! Deliver exceptional support by addressing healthcare inquiries with expertise, explaining billing and claims clearly, resolving issues efficiently, and documenting interactions accurately while adhering to guidelines.

• Medical Allied Graduate (preferably BSN, Pharmacist, or Physical Therapist) with or without work experience
• Amenable to work on-site in Cebu City
• Open to night/shifting schedules
• Adaptable, eager to learn, and thrives in a fast-paced environment
• Ready to start ASAP

Why You’ll Love Working with Us:

• Attractive salary package with performance bonuses
• 20% premium for night shift work
• Robust health insurance plan
• Clear pathways for professional development