Marketing Specialist

Asian Institute of Maritime Studies (AIMS) Official; Philippines; On-site; PHP 167,000 - 290,000; Full time

Job summary

Asian Institute of Maritime Studies (AIMS) Official in the Philippines seeks a client-focused professional to manage relationships, explain services, and tailor offerings to client needs. You will resolve issues, document interactions, and collaborate with internal teams to meet client expectations.

The role requires a BSBA Marketing or related degree, at least 1 year of relevant experience, and solid skills in social media, Canva, Photoshop, and Microsoft Office.

Qualifications

• Bachelor's degree required.
• BSBA Marketing or related program preferred.
• At least 1 year relevant work experience in the field.
• Social media skills; high attention to detail; computer literate (Microsoft Office, Canva, Photoshop).

Responsibilities

• Building and maintaining positive relationships with company clients.
• Assisting clients in understanding the services and products of the company.
• Identifying client needs and suggesting suitable service packages.
• Resolving client complaints and issues in a timely and effective manner.
• Maintaining records of client interactions and transactions.
• Collaborating with internal departments to ensure client needs are fulfilled effectively.
• Conducting client satisfaction surveys and implementing changes from feedback.
• Assisting in development of marketing programs to increase client engagement.
• Providing reports on client interactions to management.
• Staying updated about company products and services to provide accurate information to clients.

Skills

Client relations

Communication

Attention to detail

Social media savvy

Education

BSBA Marketing or related program

Tools

Microsoft Office

Canva

Photoshop

Job description

• Building and maintaining a positive relationship with company clients
• Assisting clients in understanding the services and products of the company
• Identifying client needs and suggesting suitable service packages
• Resolving client complaints and issues in a timely and effective manner
• Maintaining records of client interactions and transactions
• Collaborating with internal departments to ensure client needs are fulfilled effectively
• Conducting client satisfaction surveys and implementing necessary changes derived from the feedback
• Assisting in the development of marketing programs to increase client engagement
• Providing reports on client interactions to the management team
• Staying updated about company products and services to provide accurate information to clients

Job Requirements

• Must be Bachelor's Degree holder
• BSBA Program, Marketing or any related program
• With at least one (1) year relevant work experience in the field
• Social media skills, high attention to details, computer literate (Microsoft office, Canva and Photoshop)