Marketing Associate - Creatives

Rockwell Land Corporation; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Rockwell Land Corporation is seeking a proactive coordinator to manage customer inquiries and support sales, leasing, and marketing activities in Makati. You will coordinate with internal teams and external partners, maintain accurate records, and monitor performance metrics while ensuring data privacy.

The role emphasizes documentation, follow-ups, and timely escalation of complex issues to ensure a consistent customer experience and high service levels.

Qualifications

• Bachelor's degree in marketing or related field.
• Strong communication and customer service skills.
• Ability to document and follow up on inquiries.

Responsibilities

• Manage customer or client inquiries, requests, and concerns promptly; document follow-through and escalate complex matters appropriately.
• Support sales, leasing, marketing, membership, or service activities, including prospect/client coordination, presentations, documentation, and follow-ups as applicable.
• Maintain accurate records, reports, trackers, and customer information while observing data privacy and company procedures.
• Coordinate with internal teams and external partners to resolve service issues and deliver a consistent customer experience.
• Monitor assigned targets, service levels, campaign/event deliverables, or operational metrics and recommend practical improvements.
• Performs other duties and ad hoc tasks as may be assigned by the immediate supervisor or management, as needed.

Skills

Customer service

Communication

Coordination

Documentation

Education

Bachelor's degree in Marketing, Advertising, Communications, Multimedia Arts, or related field

Job description

Job Description+

• Manage customer or client inquiries, requests, and concerns promptly; document follow-through and **escalate** complex matters appropriately.
• Support sales, leasing, marketing, membership, or service activities, including prospect/client coordination, presentations, documentation, and follow-ups as applicable.
• Maintain accurate records, reports, trackers, and customer information while observing data privacy and company procedures.
• Coordinate with internal teams and external partners to resolve service issues and deliver a consistent customer experience.
• Monitor assigned targets, service levels, campaign/event deliverables, or operational metrics and recommend practical improvements.
• Performs other duties and ad hoc tasks as may be assigned by the immediate supervisor or management, as needed.

Qualification+

• Bachelor's degree in Marketing, Advertising, Communications, Multimedia Arts, or another marketing- or communications-related field.

Locations+

Makati City