Market Performance Specialist

Siteminder; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Equity shares

Hybrid work

Mental health program

Parental leave

Birthday leave

Social clubs

ERG groups

Growth training

Job summary

SiteMinder is seeking a Market Performance Specialist in the Philippines to drive customer revenue and adoption of our hotel commerce platform. You will engage with hoteliers, build trusted relationships, and guide product usage to maximise outcomes for customers.

You will work in a fast-paced, target-driven environment, collaborating with cross-functional teams to expand revenue while maintaining high customer satisfaction and adoption metrics.

Qualifications

• Demonstrated passion for sales and customer success.
• Strong written and verbal communication across diverse audiences.
• Ability to exceed targets in a fast-paced environment.
• Experience in a customer-facing role, ideally in SAAS or hotel tech.

Responsibilities

• Be a trusted advisor to customers and help them maximise revenue.
• Build rapport with customers quickly and guide adoption of our products.
• Develop product knowledge and demonstrate optimisation for customers.
• Meet KPIs related to revenue expansion and customer adoption scores.
• Manage pipeline and performance to SLAs and KPIs.

Skills

Sales mindset

Customer success

Excellent communication

Relationship building

Tools

CRM systems

Job description

Market Performance Specialist

Company: Siteminder Job Type: Full Time Philippines

Job Description - Market Performance Specialist

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About your role...

At SiteMinder, you'll join a high-growth company with a global impact. We offer a
collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers.

What you’ll do…

• Be a trusted advisor to our customers, helping them achieve their goals and
  maximise their revenue

• Quickly develop rapport with customers over the phone and guide them to adopt our
  products

• Develop deep product knowledge and the ability to demonstrate how to optimise our
  products for the customer’s needs

• Meet KPIs related to revenue expansion and customer adoption scores

• Manage your pipeline and performance to SLAs and KPIs

What you have…

• Have a genuine passion for sales, customer success and providing great customer
  experiences.

• Possess excellent communication skills, both written and verbal, and can effectively
  connect with customers from diverse backgrounds

• Enjoy a fast-paced, results-oriented environment and thrive on exceeding
  expectations.

• Have experience working in a customer-facing role, ideally within the hotel industry or
  other SAAS business, particularly in customer success, sales and revenue
  expansion

Our Perks & Benefits…

• - Equity packages for you to be a part of the SiteMinder journey
• - Hybrid working model (in-office & from home)
• - Mental health and well-being initiatives
• - Generous parental (including secondary) leave policy
• - Paid birthday, study and volunteering leave every year
• - Sponsored social clubs, team events, and celebrations
• - Employee Resource Groups (ERG) to help you connect and get involved
• - Investment in your personal growth offering training for your advancement

We encourage people from underrepresented groups to apply.