Mapua Interns - Information Technology Computer Science Courses

Rimes Internship Opportunities; Manila; On-site; PHP 223,000 - 335,000; Part time

Benefits offered by this job

Onsite internship at BGC Office

Job summary

Rimes Internship Opportunities in Manila, Philippines seeks motivated IT-support interns to triage tickets in Jira, assist onboarding/offboarding, and manage hardware/software assets. You will participate in patching, remote support, and knowledge-base creation, under mentor guidance.

The role emphasizes documentation, collaboration with a global team, and alignment with security practices while gaining hands-on operational experience in a live IT environment.

Qualifications

• Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Basic understanding of IT support concepts, including helpdesk operations, ticketing systems, or end-user troubleshooting.
• Strong attention to detail and ability to follow documented processes accurately and consistently.
• Good written and verbal communication skills in English, with the ability to produce clear and structured documentation.
• Ability to organise work, manage routine tasks, and meet deadlines in a structured operational environment.
• Comfort working both independently on assigned tasks and collaboratively as part of a global support team.
• Eagerness to learn IT service management, asset management, security practices, and operational workflows in a live environment.

Responsibilities

• Handle and triage IT support tickets in Jira, following the ticket lifecycle from creation and categorization through to resolution or escalation, in line with SLAs and documentation standards.
• Support onboarding and offboarding processes, including account creation and access management tasks, WFH kit preparation, and laptop build procedures under mentor supervision.
• Assist with hardware asset lifecycle tasks, including asset intake logging, device tagging, inventory updates, and handover/return processing with full chain-of-custody documentation.
• Support software asset management activities, including fulfilling software requests, maintaining license assignment logs, flagging compliance variances, and updating the software catalog with accurate records.
• Participate in end-user device patching tasks in a sandbox environment, including scheduling, deploying, and verifying patch compliance, and logging exceptions or deferrals with next actions.
• Troubleshoot common Manila office issues (Wi-Fi, Outlook, WARP VPN, docking stations, printers, and AV equipment) and assist with remote support sessions via BeyondTrust under guidance.
• Create and update knowledge base articles, quick guides, and process maps in Confluence, following documentation standards.
• Support business continuity and incident management awareness, including tabletop exercises and understanding incident roles and escalation paths.
• Adhere to InfoSec and acceptable-use requirements, including credential management (Bitwarden), VPN usage, data classification handling, and phishing awareness.

Skills

IT support concepts

Documentation

English communication

Teamwork

Learning mindset

Education

Bachelor’s degree in Computer Science/IT

Tools

Jira

Confluence

Windows OS

Microsoft 365

VPN tools

Bitwarden

BeyondTrust

Job description

Job Description:

Key Responsibilities

• Handle and triage IT support tickets in Jira, following the ticket lifecycle from creation and categorization through to resolution or escalation, in line with GSD SLAs and documentation standards
• Support onboarding and offboarding processes, including account creation and access management tasks, WFH kit preparation, and laptop build procedures under mentor supervision
• Assistwith hardware asset lifecycle tasks, including asset intake logging, device tagging, inventory updates, and handover/return processing with full chain-of-custody documentation
• Support software asset management activities, including fulfilling software requests,maintaininglicense assignment logs, flagging compliance variances, and updating the softwarecatalogwithaccuraterecords
• Participate in end-user device patching tasks in a sandbox environment, including scheduling, deploying, and verifying patch compliance, and logging exceptions or deferrals with next actions
• Troubleshoot common Manila office issues (Wi-Fi, Outlook, WARP VPN, docking stations, printers, and AV equipment) andassistwith remote support sessions viaBeyondTrustunder guidance
• Create and update knowledge base articles, quick guides, and process maps in Confluence, following GSD documentation standards (clear headings, step lists, screenshots,versionand date fields)
• Support business continuity and incident management awareness, including participating in tabletop exercises, understanding GSD’s role in SEV1/SEV2 incidents, and practising correct escalation and communication pathways
• Adhere to Rimes InfoSec and acceptable-use requirements, including safe credential management (Bitwarden), WARP VPN usage, data classification handling, and phishing awareness

Key Responsibilities

• Handle and triage IT support tickets in Jira, following the ticket lifecycle from creation and categorization through to resolution or escalation, in line with GSD SLAs and documentation standards
• Support onboarding and offboarding processes, including account creation and access management tasks, WFH kit preparation, and laptop build procedures under mentor supervision
• Assistwith hardware asset lifecycle tasks, including asset intake logging, device tagging, inventory updates, and handover/return processing with full chain-of-custody documentation
• Support software asset management activities, including fulfilling software requests,maintaininglicense assignment logs, flagging compliance variances, and updating the softwarecatalogwithaccuraterecords
• Participate in end-user device patching tasks in a sandbox environment, including scheduling, deploying, and verifying patch compliance, and logging exceptions or deferrals with next actions
• Troubleshoot common Manila office issues (Wi-Fi, Outlook, WARP VPN, docking stations, printers, and AV equipment) andassistwith remote support sessions viaBeyondTrustunder guidance
• Create and update knowledge base articles, quick guides, and process maps in Confluence, following GSD documentation standards (clear headings, step lists, screenshots,versionand date fields)
• Support business continuity and incident management awareness, including participating in tabletop exercises, understanding GSD’s role in SEV1/SEV2 incidents, and practising correct escalation and communication pathways
• Adhere to Rimes InfoSec and acceptable-use requirements, including safe credential management (Bitwarden), WARP VPN usage, data classification handling, and phishing awareness

Required Qualifications:

• Currently pursuing or recently completed aBachelor’s degree in Computer Science, Information Technology, or a related field
• Basic understanding of IT support concepts, including helpdesk operations, ticketing systems, or end-user troubleshooting
• Strong attention to detail and ability to follow documented processes accurately and consistently
• Good written and verbal communication skills in English, with the ability to produce clear and structured documentation
• Ability to organise work, manage routine tasks, and meet deadlines in a structured operational environment
• Comfort working both independently on assigned tasks and collaboratively as part of a global support team
• Eagerness to learn IT service management, asset management, security practices, and operational workflows in a live environment

Preferred Qualifications:

• Familiarity with Atlassian tools such as Jira or Confluence, or other ticketing and task management platforms
• BasicKnowledgeto Windows environments, Microsoft 365 (Outlook, Teams), or VPN tools
• Understanding of basic IT security concepts such as least-privilege access, phishing awareness, or password management
• Interest in IT service management, ITSM frameworks, or structured process-driven operational work
• Exposure to hardware inventory, software licensing concepts, or device management
• Familiarity with AI prompting or automation tools isadvantageous, but notrequired
• Amenable to do pure onsite internship at our BGC Office