Mandarin-Speaking CSM Leader

SolarWinds; Taguig; On-site; PHP 800,000 - 1,300,000; Full time

Job summary

SolarWinds is seeking a Customer Success Manager in the Manila region to serve as a trusted advisor for key customers. The role focuses on driving adoption, retention, and upsell opportunities while delivering a best-in-class customer experience.

The ideal candidate will manage Chinese-speaking customers, using data-driven insights to shape success plans and coordinate with product, engineering, and sales teams to maximize value and minimize churn.

Qualifications

• 5+ years in IT/customer-facing roles (CSM, TAM, SE)
• Strong knowledge of networking and security products
• Experience with SaaS products is a plus
• Fluent in Mandarin and English; excellent communication

Responsibilities

• Develop and maintain customer relationships to drive adoption and retention
• Identify upsell opportunities through value-based discussions
• Collaborate with product and sales teams to address customer needs
• Lead customer reviews and success planning to improve outcomes

Skills

Mandarin fluency

English proficiency

Customer relationship management

Problem solving

Communication skills

Cross-functional collaboration

Project management

Education

Bachelor’s degree in Computer Science or Computer Engineering or equivalent

Tools

Salesforce

Gainsight

NetSuite

Job description

SolarWinds is seeking a Customer Success Manager in the Manila region to serve as a trusted advisor for key customers. The role focuses on driving adoption, retention, and upsell opportunities while delivering a best-in-class customer experience.

The ideal candidate will manage Chinese-speaking customers, using data-driven insights to shape success plans and coordinate with product, engineering, and sales teams to maximize value and minimize churn.