Senior Mandarin-Speaking Customer Success Manager - SaaS

SolarWinds; Manila; Vor Ort; PHP 1.000.000 - 1.800.000; Vollzeit

Zusammenfassung

SolarWinds is seeking a Customer Success Manager to act as a trusted adviser, driving adoption of our software across Mandarin-speaking customers while ensuring retention, renewals, and upsell opportunities. The role emphasizes building strong relationships, data-driven decisions, and cross-functional collaboration.

You will engage with customers to understand their use cases, coordinate with Product Management and Engineering, and mentor the Customer Success team to deliver exceptional outcomes.

Qualifikationen

• Minimum 5+ years of relevant working experience in the IT industry in a customer-facing role (e.g., CSM, TAM, TSE, Sales Engineer).
• Strong understanding of networking and security products and enterprise network infrastructure.
• Proficiency in Mandarin language and English is preferred.

Aufgaben

• Grow product adoption to ensure revenue retention and upsell opportunities.
• Understand customer goals and requirements to demonstrate value with SolarWinds products.
• Lead discussions with internal teams to educate customers on offerings and ROI.
• Identify churn risk and collaborate with Sales/Renewals to mitigate it.
• Mentor and support the Customer Success team.

Kenntnisse

Mandarin fluency

English fluency

Customer success

Data-driven decisions

Networking & security

Project management

Communication skills

Ausbildung

Bachelor degree in CS/CE

Tools

SQL Server

Salesforce

NetSuite

Gainsight

Wireshark

Fiddler

Jobbeschreibung

SolarWinds is seeking a Customer Success Manager to act as a trusted adviser, driving adoption of our software across Mandarin-speaking customers while ensuring retention, renewals, and upsell opportunities. The role emphasizes building strong relationships, data-driven decisions, and cross-functional collaboration.

You will engage with customers to understand their use cases, coordinate with Product Management and Engineering, and mentor the Customer Success team to deliver exceptional outcomes.