Mandarin Operations Program Lead

J-K Netwok Services; Pasay; Remote; PHP 1,004,000 - 1,283,000; Full time

Benefits offered by this job

13th Month Pay

Sick leave & Vacation Leave

HMO

Telecommunication Allowance

Government Mandated Benefits

Can provide a working visa

The company will discuss Other Benefi

Other Benefits

Job summary

J-K Netwok Services is seeking a Mandarin Operations Program Lead in Pasay. The role oversees end-to-end packaging artwork projects within a multinational context, coordinating with global design teams to ensure timely delivery.

The ideal candidate has extensive experience in artwork management for CPG/FMCG, Mandarin and English proficiency, and a proven leadership track record. This is a dayshift, work-from-home position with competitive salary and benefits.

Qualifications

• Bachelor’s degree in Marketing, Design, Project Management, or related field.
• 10+ years in artwork management and packaging within CPG/FMCG.
• At least 6 years in a team leadership role.

Responsibilities

• Collaborate with the client’s global innovation and design teams on packaging artwork projects.
• Lead end-to-end execution of packaging artwork projects in a CPG organization.
• Ensure timely, cost-efficient delivery of high-quality artwork; drive continuous improvement.
• Partner with cross-functional teams to align execution with business goals.
• Oversee artwork project reporting; share updates with senior managers and teams.
• Identify risks, bottlenecks, and delays; implement mitigation strategies.
• Manage and streamline feedback cycles to reduce revisions and improve efficiency.
• Mentor and coach associate artwork project managers and coordinators.

Skills

Mandarin language

English language

Leadership experience

Project management

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor's degree in Marketing/Design/Project Management

Tools

Asana

Trello

Monday.com

Jira

Job description

COMPANY PROFILE

An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports consumer product businesses in developing their digital vision and driving transformation initiatives that contribute to sustained growth in the consumer goods industry. They are currently looking for Mandarin-speaking professionals to support their Mandarin team.

Position: Mandarin Operations Program Lead
Industry: Multinational Consulting Company
Location: Pasay City
Schedule: Dayshift Schedule (9am-6pm | Monday-Friday)
Salary: Php 90,000-Php 115,000
Work Set-up: Work from home

BENEFITS

• 13th Month Pay
• Sick leave & Vacation Leave
• HMO
• Telecommunication Allowance
• Government Mandated Benefits
• Can provide a working visa
• The company will discuss Other Benefits

REQUIREMENTS OF THE JOB

• Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor's degree in Marketing, Design, Project Management, or a related field.
• Proven experience managing end-to-end artwork, printing, and digital asset creation processes within a Consumer Packaged Goods (CPG) environment.
• Having at least 10 years of experience in artwork management and packaging within CPG or FMCG industries, including 6 years in a team leadership role.
• Strong ability to manage multiple projects in a fast-paced, deadline-driven environment while coordinating across marketing, R&D, sourcing, design agencies, and operations teams.
• Proficiency in project management tools such as Asana, Trello, Monday.com, or Jira for tracking tasks, timelines, and project progress.
• Working knowledge of artwork and design tools is an advantage; while hands-on design work is not required, familiarity with Adobe Creative Suite (Photoshop, Illustrator, InDesign) is beneficial for effective collaboration with creative teams.

RESPONSIBILITIES OF THE JOB APPLICATION

• Collaborate closely with a key client’s global innovation and design teams, supporting the delivery of packaging artwork projects.
• Lead and manage end-to-end execution of packaging artwork projects within a Consumer Packaged Goods (CPG) organization.
• Ensure the timely, cost-efficient delivery of high-quality artwork while driving continuous improvement initiatives.
• Partner with cross-functional teams to align execution with broader business objectives and operational goals.
• Oversee artwork project reporting, ensuring clear updates on progress, challenges, and proposed solutions. Share key insights with senior artwork project managers and cross-functional teams to maintain alignment and engagement.
• Proactively identify risks, bottlenecks, and potential delays in the artwork development process, implementing effective mitigation strategies.
• Manage and streamline feedback cycles by consolidating inputs to reduce revisions and improve overall efficiency.
• Serve as a mentor and coach to associate artwork project managers and project coordinators, supporting their development and performance.

RECRUITMENT PROCESS

• Paper Screening
• Initial Screening Validation
• Technical/Hiring manager Interview
• Case Study
• Managerial Interview if needed
• Job Offer