Mandarin Customer Support Coordinator

J-K Netwok Services; Philippines; Sur place; PHP 812 000 - 973 000; Plein temps

Avantages offerts par ce poste

HMO: Php 150,000 maximum benefit limit

Php 10,000 medicine reimbursement

13th-month pay

Government-mandated benefits

Vacation Leave, Sick Leave, and Annual

Leave

Résumé du poste

J-K Netwok Services in Cebu City is seeking a Mandarin Customer Support Coordinator to support business operations and coordinate with clients and carriers.

This on-site role requires Mandarin and English fluency, strong Excel skills, and 3+ years in logistics or related finance tasks; ERP/MRP experience is a plus.

Qualifications

• Fluent in Mandarin and English; Filipino may apply.
• At least 3 years in logistics, financial analysis, billing, or AP.
• Proficient in Excel functions and reporting tools.

Responsabilités

• Monitor client transactions and process invoices, resolve cost issues.
• Prepare weekly reports on production performance and tickets.
• Coordinate with clients and internal teams to resolve concerns.
• Attend client meetings and respond to daily inquiries.
• Review reports and support monthly business reviews.

Connaissances

Mandarin language proficiency

English language proficiency

Excel proficiency

Data analysis

Strong communication

Outils

Microsoft Excel

ERP/MRP systems

Description du poste

COMPANY PROFILE: A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Customer Support Coordinator

Industry: Biggest Logistics Firm

Location: Cebu City

Schedule: Shifting Schedule | (Monday to Friday)

Salary: Php 80,000

Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having at least 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Having strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Professional, proactive, and dependable, with strong interpersonal skills and the ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Monitor client transactions and process invoices, review results, resolve cost allocation issues, and support payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer