Mandarin Business Operations Consultant

J-K Netwok Services; Taguig; On-site; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Government-Mandated Benefits

HMO

13th Month Pay

Sick leave and Vacation leave

Other allowances will be discussed by.

Job summary

J-K Netwok Services in Taguig (BGC) is seeking a Mandarin Business Operations Consultant to grow customer relationships and support account managers in a multinational technology setting.

The ideal candidate speaks Mandarin and English, holds a business-related degree, and has 4–5 years of sales management experience, preferably with telecom or carrier networks; familiarity with 4G/5G, wireless, fiber, and ICT solutions is a plus.

Qualifications

• Mandarin and English fluency required; Filipino or Filipino-Chinese candidates encouraged.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• 4–5 years of sales management experience.

Responsibilities

• Manage customer relationship operations within the system department and support account managers.
• Oversee Voice of the Customer (VOC) management across assigned accounts and ensure timely follow-up of concerns.
• Monitor revenue performance per account to align with targets.
• Track project progress and coordinate with departments for timely execution.
• Prepare business performance reports, sales analyses, and management presentations.
• Analyze account performance and identify opportunities to improve sales and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams for smooth account management.

Skills

Mandarin proficiency

English proficiency

Sales management

Customer relationship management

Education

Bachelor’s degree in Business Administration, Marketing, Commerce, or related field

Job description

Position: Mandarin Business Operations Consultant
Industry: Multinational Technology Company
Location: BGC, Taguig City
Schedule: Dayshift Schedule (8:30 am to 6:00pm | Monday to Friday)
Salary: Negotiable
Work Set-up: Work On-site

BENEFITS

• Government-Mandated Benefits
• HMO
• 13th Month Pay
• Sick leave and Vacation leave
• Other allowances will be discussed by the company

REQUIREMENTS OF THE JOB

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

RESPONSIBILITIES OF JOB APPLICATION

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

RECRUITMENT PROCESS

• Paper Screening
• HR Initial Interview (Online Mandarin Interview Speaking)
• Technical Interview (Face-to-Face Interview)
• Panel Interview (Face-to-face Interview)
• Final Interview (Face-to-Face Interview)
• Job Offer