PASIG - OJV-TP 2020

Sitel Corp.; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Night differential 20%

Health Insurance

Rewards for top performers

Career Growth

Job summary

Sitel Manila in Pasig is seeking passionate Customer Support Representatives to live our core values and deliver personalized experiences for clients’ customers. You’ll assist via phone, chat, or email, answer questions, resolve concerns, and guide customers to product or service solutions with a friendly, professional touch.

Join a global CX leader offering 20% night differential, health insurance for you and dependents, rewards for top performers, career growth, and employee empowerment across

Qualifications

• Call Center experience is a plus.

Responsibilities

• As a Customer Support Representative, you will interact with the customers to provide them with information and assistance they need on our client’s products and services over the phone.

Job description

Operations

About Us

Welcome to Sitel Manila!

Sitel has four sites in Metro Manila, with its headquarters spread across two buildings in OJV and Technopoint. Located in 1 Doña Julia Vargas, Pasig City.

Just a few minutes away is our Sitel Eton Cyberpod - which holds the highest number of associates - approximately 5,000. Completes the Metro Manila sites is Sitel Pioneer located in Mandaluyong City.

Job Summary

Sitel is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

What we have to offer:

20% Night Differential

Health Insurance for you and your dependents

Rewards for top Performers

Employee engagement and empowerment

Career Growth and Development

Primary Job Responsibilities

As a Customer Support Representative, you will interact with the customers to provide them with the information and assistance they need on our client’s products and services over the phone.

Skills/Knowledge/Abilities

Education

Experience Target

• Call Center experience a plus

Specialized Certifications

PASIG - OJV-TP 2020

Get to Know Us

We are Foundever™. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

Compensation and Benefits

Well done

• Competitive compensation package
• Performance incentive plans
• Rewards and recognition programs

Get well

• Coverage for Same Gender Partners and Domestic & Common-law Partners
• HIV/AIDS coverage
• Voluntary enrollment of over-aged dependents
• Mental Health coverage
• Solo parents can enroll both parents and children
• Unlimited formulary medicine and medicine reimbursement
• Optical and dental coverage
• Bereavement assistance

Well-being

• Salary loans from our partner financial institutions
• Foundever™ Perks associate discount program
• Ever Better program
• State of the art site facilities
• MAX (My Associate Experience)

Well-rounded

• Track training programs
• Access to My Academy and Empower Center
• My Associate Experience Learn Program

Job Segment: Call Center, Customer Service