Manager Key Accounts

Delivery Hero; España; On-site; PHP 4,922,644 - 6,680,731; Full time

Job summary

Glovo, part of Delivery Hero, is seeking a Team Lead to manage the XL team of Account Managers for Glovo Spain's top restaurant partners. You will set the commercial standard, coach the team, and own escalation resolution.

You will diagnose operational blockers, shape the operating rhythm, and develop people with regular feedback. The role demands seniority, resilience in a fast-paced setting, and native Spanish with strong English.

Qualifications

• Proven senior commercial or account management experience.
• Structured thinking and root-cause problem solving.
• Experience leading or developing people.
• Reliable and self-motivated.
• Comfort with ambiguity and fast-paced environments.
• 5-8 years in marketplace, food delivery, FMCG, or high-growth tech.
• Native Spanish and professional English.

Responsibilities

• Lead a team of Account Managers handling Glovo Spain's top restaurant partners.
• Be the senior commercial voice for escalations and negotiations.
• Diagnose and resolve cross-functional blockers and process failures.
• Own the team's operating rhythm and priorities.
• Develop team members through feedback and coaching.
• Maintain a high-paced, sustainable team.

Skills

Account management

Leadership

Structured thinking

Problem solving

People development

Reliability

Ambiguity tolerance

Spanish (native)

English proficiency

Job description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the Role

The XL team manages Glovo Spain's most strategically important accounts - the major national restaurant chains that make up the backbone of the food vertical. As Team Lead, you are the person who makes the team operate at the level it needs to.

You lead a team of Account Managers, set the commercial standard, and step in personally on the conversations and situations that require a more senior hand. You are also the layer that absorbs operational complexity before it reaches your manager - diagnosing problems, fixing what needs fixing, and building the structures that prevent the same issues from coming back. And you do all of this while keeping a high‑intensity team performing at its best without running itself into the ground.

What you'll do

• Lead a team of Account Managers handling Glovo Spain's top restaurant partners. Coach them on commercial preparation, partner management, and how to run difficult conversations - and step in directly when the situation demands your level.
• Be the most senior commercial voice in the room for partner escalations, complex negotiations, and high‑stakes reviews. You are the first line of resolution, not a pass‑through to your manager.
• Diagnose and resolve the operational complexity that sits between the commercial team and everything else: internal blockers, process failures, cross‑functional issues. You do not just flag them - you own them through to resolution.
• Build and own the team's operating rhythm: how performance is reviewed, how priorities are set, how your AMs get the context and structure they need to do their best work.
• Develop your people deliberately. You understand what each person on your team needs to grow, and you make that happen - through feedback, exposure, and honest conversations about where they are and where they are going.
• Keep the team sustainable. High standards and high pace are non‑negotiable. So is knowing when someone is close to the edge and what to do about it. You hold both.

What you bring

• Proven experience in a senior commercial or account management role, with a track record of driving outcomes independently - growing partnerships, handling difficult conversations, and moving complex commercial agendas forward.
• Structured thinking and the ability to diagnose problems clearly. You separate the urgent from the important, get to the root rather than the symptom, and build plans that actually stick.
• Experience leading or developing people, formally or informally. You know the difference between being the best individual contributor and building a team that performs at a high level consistently.
• The kind of reliability that does not need managing. When you own something, it gets done - and the people around you know it.
• Comfort with ambiguity and pace. Things move fast, priorities shift, and not everything is clean. You operate well in that environment and help your team do the same.
• 5-8 years of experience. Backgrounds that work well: senior account management in marketplace, food delivery, FMCG, or high‑growth tech; or a foundation in strategy consulting or operations with a subsequent move into a commercial role. What matters is the combination of commercial nerve and analytical structure.
• Native in Spanish and full professional proficiency in English.

What Makes This Role Distinctive

• The standard your team reaches is largely the standard you set. Commercially, operationally, and culturally - you are the ceiling and the foundation at the same time.
• The XL business is not a side bet: this is one of Glovo's most strategic verticals. The partners are major, the volumes are significant, and the commercial conversations are substantive. You'll have a front‑row seat to how that business is run.
• High standards, fast feedback: The XL team operates with a very high bar for preparation, rigour, and follow‑through. You will be expected to meet it - and you'll find the environment sharper and more rewarding for it.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences.

Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!