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Manulife/John Hancock is seeking an experienced operations leader in Manila to oversee daily activities, ensure high-quality services, and sustain financial and ABOR accuracy. The role emphasizes process optimization, automation, and governance while driving KPI analysis for management reviews.
You will lead talent initiatives, manage a team, and collaborate with global stakeholders to enhance efficiency and client satisfaction in a hybrid work environment.
Leading and overseeing day-to-day operational activities to ensure the consistent delivery of high-quality services, operational excellence, and client satisfaction Maintaining the accuracy and integrity of financial and accounting records, overseeing financial, client, and management reporting processes, and supporting the investigation and resolution of system and operational issues, including those related to investment accounting platforms such as SimCorp Leads strategic initiatives focused on process optimization, automation, governance, and continuous improvement Contributes to strategic planning, resource management, and organizational development initiatives. Gather data for KPI for analysis of trends and reporting to Business Unit/Management. Effective people leader with experience in talent acquisition, employee engagement, performance management, coaching, and team development.
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include:
Learn more at https://www.manulife.com/.