Manager - Group Operations Risk Governance

The Great Eastern Life Assurance Company Limited; Santo Niño 1st; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

The Great Eastern Life Assurance Company Limited is seeking a Compliance and Risk Operations professional to join Group Operations. You will oversee risk assessment, regulatory trawling, and reporting to support governance and timely remediation of findings.

Responsibilities include conducting quality reviews, managing service provider engagements, and preparing divisional performance insights to aid management decisions. Strong analytical skills are essential.

Qualifications

• Tertiary education in Insurance or Business, or equivalent qualifications.
• At least 5 years in operations, audit, or compliance and risk management in insurance.
• Strong ownership, able to work under pressure to meet deadlines.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Meticulous with good analytical skills.
• Independent worker with a sense of urgency, but a team player.

Responsibilities

• Manage internal, external and regulatory trawling requests and prepare/submission of accurate reports.
• Support compliance reviews and ensure findings are remediated.
• Conduct quality reviews and monitoring across transactions to ensure policy adherence.
• Oversee service provider engagements with focus on risk assessment, procurement and legal requirements.
• Lead remediation efforts to keep customer records accurate and timely.
• Review and support divisional performance reports with relevant analysis for decision-making.
• Provide support to the Division and handle ad-hoc assignments from the Supervisor.
• Demonstrate risk awareness in business decisions and protect company reputation.

Skills

Risk management

Analytical skills

Team player

Education

Bachelor\'s degree or equivalent

Insurance certification (M5, M9, Health Insurance)

Tools

Microsoft Office

Job description

You will be part of a dynamic team in Group Operations responsible for risk and compliance matters for the Division. We aspire to create an Operations division that creates sustainable business values for the company, its customers, and sales representatives as we strive for excellence in the way we do our business with them.

Key responsibilities:

• Manage internal, external and regulatory trawling requests, including the preparation and submission of accurate and timely reports.
• Support compliance reviews conducted on Group Operations, ensuring that findings are appropriately addressed and remediated.
• Conduct quality reviews and monitoring activities across departmental transactions and processes to ensure adherence to internal policies, procedures and regulatory standards.
• Manage, support and monitor service provider engagements, with a focus on risk assessment reviews, procurement and legal requirements for the division. Ensure that identified risks are assessed, documented and appropriately mitigated, and that all activities comply with internal policies and procedures.
• Conduct remediation exercises to ensure that customer records are accurate, complete and updated within the required timelines.
• Review and support the preparation of divisional performance reports, providing relevant analysis and insights to facilitate management decision-making.
• Provide support to the Division and handle any other ad-hoc assignments as assigned by the Supervisor.
• Demonstrates risk awareness of business decisions made, in consideration for the company's reputation and branding.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices.

Qualifications:

• Tertiary education in Insurance, Business or equivalent qualifications, preferably possess insurance certification (i.e. M5, M9, Health Insurance)
• Minimum 5 years of working experience in operations, audit and/or in the area of compliance and risk management in insurance industry
• Team player with strong sense of ownership and able to work under pressure to meet tight deadlines
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
• Meticulous and possess good analytical skills
• Self-starter, independent worker with a sense of urgency to adhere to timeline or objective set; cooperative and effective as a team member