Manager, Customer Profile Management

Globe Telecom, Inc.; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Opportunity for career growth

Dynamic team environment

Competitive compensation package

Job summary

Globe Telecom, Inc. is looking for a Robust Customer Profiles Product Manager to enhance customer profile management in the FinTech sector. This role involves developing strategies that prioritize inclusion and security, ensuring delightful customer experiences across various touchpoints.

The ideal candidate will have substantial experience in product management, strong analytical abilities, and excellent communication skills. The position offers significant career growth opportunities and a highly competitive compensation package.

Qualifications

• Strong product management experience, preferably in customer profile or lifecycle.
• Proven ability to design and drive strategy for product initiatives.
• Ability to incubate and test new concepts before rollout.

Responsibilities

• Design strategies that integrate inclusion and security principles.
• Incubate and validate new experiences before scaling.
• Ensure exceptional customer experiences through product execution.
• Perform analysis and generate insights for stakeholders.

Skills

Product management experience

Analytical skills

Cross-functional collaboration

Stakeholder influence

Data-driven mindset

Job description

Do you want to take the first step in making Filipinos’ lives better every day? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Robust Customer Profiles Product Manager

We are looking for a strategic and customer‑centric product manager to lead programs and product initiatives that strengthen customer profile management across the business. In this role, you will help shape experiences and features that integrate inclusion, security, and financial maturity principles, while working closely with cross‑functional partners to deliver meaningful and scalable customer solutions. This is a great opportunity for someone who combines strong product thinking, business insight, and stakeholder management skills, and who is passionate about building data‑driven, customer‑led experiences.

Responsibilities

• Design cohesive strategies and programs that integrate principles of inclusion, security, and financial maturity.
• Incubate new experiences and features to test concepts and validate ideas before scaling.
• Ensure delightful customer experiences across touchpoints through strong product thinking and execution.
• Drive governance and reinforcement of policies and execution across products and features.
• Perform regular analysis, insight generation, and reporting for relevant stakeholders.
• Partner with cross‑functional teams to align customer profile initiatives with business direction and governance requirements.
• Help shape innovative features and experiences by understanding the business, customer, and regulatory landscape.
• Influence stakeholders across customer experience, lifecycle management, product, and governance teams to move initiatives forward.

Qualifications

• Strong product management experience, preferably in customer profile, customer lifecycle, or related domains.
• Proven ability to design and drive strategy, programs, and scalable product initiatives.
• Strong analytical and problem‑solving skills, with the ability to translate insights into action.
• Data‑driven mindset with experience using analysis and reporting to support decision‑making.
• Strong cross‑functional collaboration and stakeholder influence skills.
• Good understanding of customer, business, and regulatory considerations in product development.
• Ability to incubate and test new concepts, features, and experiences before broader rollout.
• Excellent communication skills and the ability to work effectively across multiple teams.

Benefits

• Opportunity for career growth and development in the #1 FinTech company in the country.
• Dynamic and highly collaborative team environment that wants to change the game.
• Highly competitive and flexible compensation and benefits package.