Manager, Customer Onboarding and Success

.ppl Solutions, Inc.; Pasig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Solutions, Inc. is seeking a hands-on leader to oversee customer support operations, drive service delivery, and build high-performing teams in Metro Manila. You will mentor staff, push process improvements, and ensure customer satisfaction through data-driven decision making.

The role requires strong leadership, analytical thinking, and problem-solving skills, with experience in technology, SaaS, or telecommunications considered a plus. Join us to shape the future of service excellence.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field.
• 7 years of experience in customer support or service delivery, including 5+ years in leadership.
• Strong leadership, analytical, and problem-solving skills.
• Experience in technology, SaaS, or telecommunications is a plus.

Responsibilities

• Oversee customer support operations and service delivery.
• Lead, mentor, and develop high-performing teams.
• Drive process improvements and operational efficiency.
• Monitor KPIs, SLAs, and customer satisfaction.
• Manage escalations and collaborate with cross-functional teams.

Skills

Leadership

Analytical

Problem solving

Customer service

KPI monitoring

Education

Bachelor’s degree in Business/Operations Management

Job description

We're looking for a hands-on leader who can drive performance, build strong teams, and deliver exceptional service experiences.

What You’ll Own:

• Oversee customer support operations and service delivery
• Lead, mentor, and develop high-performing teams
• Drive process improvements and operational efficiency
• Monitor KPIs, SLAs, and customer satisfaction
• Manage escalations and collaborate with cross-functional teams

What You'll Bring:

• Bachelor’s degree in Business, Operations Management, or a related field (or equivalent experience)
• 7 years of experience in customer support or service delivery, including 5+ years in leadership role
• Strong leadership, analytical, and problem-solving skills
• Experience in technology, SaaS, or telecommunications is a plus.

Join a growing company where your leadership will help shape the future of service excellence.