2026 Workforce Management GVPJK

Convergys; Makati; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A global technology services leader is seeking a Sr. Manager Workforce Management to oversee a team responsible for forecasting and scheduling. This role involves collaborating with Business Development and Operations to enhance model efficiency in a dynamic environment. Candidates must have 3+ years of relevant experience, proficiency in Microsoft Office, and strong organizational skills. The position is based in Makati, Philippines, offering an opportunity to shape workforce strategy and performance.

Qualifications

• 3+ years of experience in a similar role.
• Proficient with Microsoft Office.
• Strong organizational and communication skills.

Responsibilities

• Manage team to develop forecasts, capacity plans, and schedules.
• Review completed forecasts and plans for adherence to standards.
• Partner with Business Development and Operations to develop new models.

Skills

Forecasting

Capacity planning

Microsoft Office

Organizational skills

Communication skills

Multitasking

Education

Associate's degree in related field

Tools

Forecasting software

Job description

2026 Workforce Management GVPJK page is loaded## 2026 Workforce Management GVPJKlocations: PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building: PHL Makati City - SLC: PHL Makati City - Ayala North Exchange: PHL Makati City - Glorietta: PHL Makati - 11th Floor, Ayala North Exchange Tower 2, Ayala Aveposted on: Posted Todayjob requisition id: R1697582Job Title:2026 Workforce Management GVPJKJob DescriptionThe Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.**Responsibilities*** Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards* Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes* Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met* Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team* Lead the development of forecasts, resource plans, and schedules for new programs* Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred* Experience with forecasting, capacity planning and scheduling software tools* Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates* Advanced Microsoft Office skills* Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment* Demonstrated ability to mentor, coach and provide direction to a team of employees* Demonstrated ability to take initiative and ownership with focus on continuous improvement* Excellent attention to detail* Demonstrated ability to foster customer service disposition and sense of professionalism for self and team* Solid understanding of the organization's business operations and industry. Demonstrated business acumen* Demonstrated ability to comprehend, analyze, and interpret**Qualifications*** 3+ years of experience in a similar role* Proficiency with Microsoft Office* Strong organizational and communication skills* Strong ability to multitask* Comfort working with multiple groups within business#LI-DNILocation:PHL Makati City - Makati Rec Hub, GF-BPI Philam Life BuildingLanguage Requirements:Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.