Manager 1

Sun Life Financial; Philippines; On-site; PHP 600,000 - 950,000; Full time

Job summary

Sun Life Financial is seeking a Customer Service Operations Manager in the Philippines to lead a team delivering exceptional client service and meet defined SLAs. The role emphasizes engagement, leadership, and KPI-driven performance in a dynamic insurance environment.

The ideal candidate has 1–5 years of supervisory experience in operations, a business or statistics background, and strong communication and staff development skills.

Qualifications

• College graduate with a degree in a business or statistics course.
• At least 1 to 5 years supervisory or managerial experience in operations preferably in the insurance industry.

Responsibilities

• Able to manage work demands to achieve operational goals.
• Effectively manage change in a fast paced environment.
• Ensure SLA and KPI goals are achieved.
• Able to develop and upskill team members.
• Must be able to keep the team engaged.

Skills

Leadership

Operations management

Communication

Staff development

Customer service

Education

Bachelor's degree in business or statistics

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.

Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job description (heading) / Description du poste (titre)

Able to lead and manage a team that provides utmost customer service to our clients by meeting agreed SLAs across the defined aftersales service. Ensure the team is fully engaged and aligned with the identified metrics and KPIs.

Preferred skills (heading) / Compétences particulières (titre)

• Strong leadership and managerial skills.
• Operations management skills
• Effective communication skills.
• Staff development skills
• Customer service skills

Qualifications (heading) / Compétences (titre)

College graduate with a degree in a business or statistics course

At least 1 to 5 years supervisory or managerial experience in operations preferably in the insurance industry

Responsibilities (heading) / Responsabilités (titre)

• Able to manage work demands to achieve operational goals
• Effectively manage change in a fast paced environment
• Ensure SLA and KPI goals are achieved
• Able to develop and upskill team members
• Must be able to keep the team engaged

Job Category: Customer Service / Operations

Posting End Date: 29/11/2026

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive.

Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter

We’re a global company with a passion for people.

Our purpose is to help Clients achieve lifetime financial security and live healthier lives.

As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant

There’s power in numbers.

As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate.

Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions.

Be agile and pivot as we test and learn.

At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.

Join us. Together, we can make the future brighter.

Join a top employer for a brighter future.

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