Manager

apply; Makati; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

apply is seeking a Staffing Strategy Support and Lead Workforce Management Team to drive data-driven staffing models and forecasting for all roles in Metro Manila. The role focuses on strategic decision making using forecast, planning, trend history and real-time data to ensure capacity to provide stellar service to clients.

Data analysis and statistical modeling will drive the decision process, and there is a strong emphasis on identifying and developing top talent while aligning to industry

Qualifications

• Bachelor's degree in Business Administration or related field is required.
• 5+ years of Workforce Management experience, including forecasting, scheduling and real-time analytics.
• 3-5 years experience supervising a team of exempt level professionals.

Responsibilities

• Monitor sales/productivity data and develop data-driven staffing models.
• Forecast and plan staffing needs to support recruiting, hiring and onboarding for all roles.
• Lead decision-making using forecast, planning, trend history and real-time data to ensure capacity for service.
• Develop best-in-class talent and manage a diverse workforce planning team in a evolving environment.
• Align staffing practices with industry best practices and WFM product usage.

Skills

Forecasting

Scheduling

Data analysis

Statistical modeling

Team leadership

Education

Bachelor's degree in Business Administration

Job description

Staffing Strategy Support

Monitor sales/productivity data; develop data-driven staffing models; forecast and plan for staffing needs. Strategic focus & staffing models must support forecasting, recruiting, hiring and on-boarding for all roles.

Lead Workforce Management Team

Strategic decision-making using forecast, planning, trend history and real-time data plus schedule management of all service resources to ensure capacity to provide stellar service to our clients.

Data Analysis

Expert in data analysis and statistical modeling to drive quantitative analysis into every aspect of WFM decision-making process.

Identify and Develop Best in Class Talent

Focus on identifying the best talent and create development opportunities for current associates as well as associate feedback mechanisms. Build and effectively manage a diverse team of workforce planning professionals in a constantly evolving environment. Monitor and shift staffing numbers and metrics to ensure adequate staff to support the business and to meet future business plans and financial objectives.

Align to Industry Best Practice

Drive performance based on industry best practices and parameters. Knowledge of WFM products and usage.A Bachelor's Degree in Business Administration, or other related field.

• At least 3-5 years experience supervising a team of exempt level professionals.
• At least 5 years of Workforce Management experience, including forecasting, scheduling and real time analytics.