Mall Operations Manager: Lead, Service & Tenant Relations

Robinsons Land Corporation; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Robinsons Land Corporation’s Cebu-Mall Operations team seeks a Mall Manager to lead overall mall management through daily operations in line with company SOPs. The role emphasizes excellent people skills and delivering a safe, welcoming environment for shoppers and tenants.

Location at Robinsons Fuente and Cybergate Cebu; probationary employment; 3–6 years experience expected; Bachelor's degree preferred in business-related fields.

Qualifications

• Bachelor's degree required, preferably in business, marketing, commerce, or related field.
• Minimum five years of relevant experience; priority for commercial settings.
• Strong leadership and customer service skills; energetic and honest.

Responsibilities

• Oversee mall operations to ensure smooth daily activities and SOP compliance.
• Maintain positive relations with tenants, the public, and local officials; ensure facility security and services.
• Lead operations teams to optimize customer experience and mall performance.

Skills

Leadership

Customer service

Strategic planning

Education

Bachelor's degree (Business/Marketing/Commerce/Economics)

Job description

Robinsons Land Corporation’s Cebu-Mall Operations team seeks a Mall Manager to lead overall mall management through daily operations in line with company SOPs. The role emphasizes excellent people skills and delivering a safe, welcoming environment for shoppers and tenants.

Location at Robinsons Fuente and Cybergate Cebu; probationary employment; 3–6 years experience expected; Bachelor's degree preferred in business-related fields.