Mall Operations Associate Manager (Soft Services) (Cebu)

ayala malls; Philippines; On-site; PHP 390,600 - 725,400; Full time

Job summary

AyalaMalls is seeking a Soft Services Specialist to oversee daily soft services across the mall, including housekeeping, hygiene, pest control, and landscaping. The role requires coordinating with service providers and mall teams to uphold high cleanliness, safety, and presentation standards.

The candidate will monitor contractor performance, document inspections, and support cost-saving initiatives while ensuring compliance with local regulations and internal policies.

Qualifications

• Bachelor's degree required in management, business, engineering, or related field.
• At least 3 years in mall operations, facilities or property management, preferably with soft services exposure.
• Strong communication, reporting, and budgeting abilities.

Responsibilities

• Support day-to-day delivery of soft services across the assigned mall (housekeeping, hygiene, pest control, landscaping).
• Ensure service providers meet standards; conduct daily inspections of washrooms, parking, loading bays, and common areas.
• Monitor contractor performance against KPIs/SLAs and report gaps; document findings and corrective actions.
• Assist in safety, compliance, and risk management with mall operations and QHSE teams.
• Coordinate with mall management, service providers, security, and engineering for seamless operations.
• Prepare daily inspection reports and contribute to sustainability and waste data gathering.

Skills

Housekeeping & sanitation knowledge

Communication & report writing

Cost control & budgeting

MS Office proficiency

Organizational skills

On-site inspections

Education

Bachelor's Degree in Management/Business/Engineering or related

Tools

MS Office

Job description

We in AyalaMalls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift—this is a visionary re-invention. It’s a complete reimagining of how we serve communities, connect people, and elevate the mall experience through consistently high service standards and well-managed facilities.

As a Soft Services Specialist, you will be responsible for the following:

Job Scope

Soft Services Operations

• Support the day-to-day delivery of soft services across the assigned mall, including:
• Housekeeping and cleaning
• Hygiene and sanitation
• Pest control
• Landscaping and irrigation
• Ensure service providers comply with approved standards, procedures, and scope of work.
• Conduct daily inspections of public and back-of-house areas such as washrooms, parking, loading bays, common areas, and landscaped spaces.
• Assist in ensuring high standards of cleanliness, presentation, and hygiene across the property.
• Monitor service requests and escalations, coordinating with contractors to ensure timely resolution.

Quality, Performance, and Cost Support

• Monitor contractor performance against agreed KPIs and SLAs and report service gaps or issues.
• Assist in documenting inspection findings, performance reports, and corrective actions.
• Support the implementation of cost-saving and efficiency initiatives within soft services operations.
• Track consumables, supplies, and basic inventory related to soft services and report usage trends.
• Assist in preparing scope of work inputs and basic technical reviews of service proposals.

Safety, Compliance, and Risk Awareness

• Assist in implementing health, safety, and hygiene standards in coordination with Corporate FM, QHSE, and mall operations.
• Support occupational safety reviews, HSE audits, and permit-to-work processes.
• Help monitor compliance with local regulations, internal standards, and mall policies.
• Report potential safety risks, service failures, or compliance issues to immediate supervisors.

Coordination and Stakeholder Support

• Coordinate with mall management, service providers, security, and engineering teams to ensure seamless operations.
• Provide on-site support during service provider handovers, inspections, and audits.
• Assist in incident documentation, damage reports, and operational reports as required.
• Support communications with service providers and internal stakeholders on service-related concerns.

Reporting and Continuous Improvement

• Prepare and submit required daily inspection reports and service performance documentation.
• Assist in data gathering related to sustainability initiatives, utilities usage, and waste management.
• Participate in verification inspections of completed works.
• Perform other operations-related tasks as may be assigned by Facilities Management or Mall Management.

Qualifications

Education:

• Bachelor's Degree in Management, Business Administration, Engineering, or any related course.

Experience:

• At least one (3) year of experience in mall operations, property management, or facilities management, preferably with exposure to soft services.

Skills:

• Basic understanding of housekeeping, sanitation, and facilities service standards.
• Knowledge of local regulations and safety requirements is an advantage.
• Average to good communication and report-writing skills.
• Basic knowledge of cost control and operational budgeting is an advantage.
• Proficient in MS Office applications (Word, PowerPoint, Excel).
• Good organizational skills, attention to detail, and ability to work with service providers.
• Willingness to work on-site and conduct regular inspections.