Major Incident Commander

Capgemini; Philippines; On-site; PHP 3,200,000 - 5,200,000; Full time

Job summary

Capgemini seeks a Situation Manager to act as the incident commander during major service disruptions, breaking down silos across MNS and EUS to drive rapid restoration. You will lead 100+ participants in P1/P2 bridges and present concise executive-level updates.

With 7+ years in enterprise networks and CCNP/ITIL exposure, you will own the restoration lifecycle, coordinate with Capgemini teams and vendors, and ensure rapid root cause analysis post-incident.

Qualifications

• 7+ years of hands-on experience implementing, designing, and supporting large-scale enterprise networks.
• Experience leading major incidents and P1/P2 bridges.
• CCNP or higher certifications recommended; ITIL experience preferred.

Responsibilities

• Lead and facilitate high-priority troubleshooting bridges with 100+ participants.
• Serve as the primary executive speaker on C-Level calls and translate technical data into business impact.
• Drive cross-functional collaboration between MNS, WPS, EUS to restore services quickly.
• Maintain governance for emergency changes and leverage internal resources to mitigate outages.

Skills

Incident management

Executive presence

Cross-functional collaboration

MTTR reduction

Leadership of major incidents

Education

7+ years enterprise networking

CCNP recommended

ITIL Foundation/MP preferred

BA/BS degree preferred

Tools

ServiceNow

Netcool

SevOne

LogicMonitor

Splunk

Catalyst Center

Job description

Capgemini seeks a Situation Manager to act as the incident commander during major service disruptions, breaking down silos across MNS and EUS to drive rapid restoration. You will lead 100+ participants in P1/P2 bridges and present concise executive-level updates.

With 7+ years in enterprise networks and CCNP/ITIL exposure, you will own the restoration lifecycle, coordinate with Capgemini teams and vendors, and ensure rapid root cause analysis post-incident.