Major Incident Manager

Tata Consultancy Services; Philippines; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Tata Consultancy Services in the Philippines seeks a senior professional to lead major incident management in the banking domain. You will run war rooms, coordinate with CxO and technology leads, and drive RCA closures while providing timely updates to all stakeholders.

The role requires 15+ years of domain experience, readiness for 24x7 shifts, and proven ability to operate in high-pressure environments with cross-functional teams.

Qualifications

• 15+ years of experience managing major incidents in banking.
• Able to engage with CxO-level and senior business/technology leads.
• Comfortable working in a 24x7 shift model and demanding environments.
• Capable of running war rooms independently and providing regular updates.
• Proficient in driving RCA to closure and communicating RCAs to stakeholders.

Responsibilities

• End-to-end ownership of war rooms and incident response activities.
• Manage stakeholder communications with business and technology leaders.
• Deliver timely RCA and ensure deployed solutions are stable in production.

Skills

Major incidents management

CxO level stakeholder management

24x7 shift readiness

War room leadership

RCA ownership

Stakeholder updates

Job description

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• 15+ years of Experience in managing Major Incidents in banking domain
• Able to manage CxO level/Sr Business/Technology leads
• Ability to work in 24x7 shift model
• Ability to work in hostile environment and look for solutions by managing various stakeholders.
• Ability to run war room independently and be able to provide regular updates both to the business & technology stakeholders.
• Drive RCA independently and ensure closure of the problems.
• Ability to send to regular updates to all the stakeholders.

Good-to-Have

• ITIL Certification
• Handled Major Incidents independently

NResponsibility of / Expectations from the Role

• 1 End to End ownership of the war rooms, run war room, and drive RC
• t3 Stakeholder Management, CxO/Business/Technology lead
• s4 Own RCA and ensure Solution is deployed into production.