Maintenance Supervisor

Waikoloa Hotels and Resorts Inc.; Cabangan; On-site; PHP 279,000 - 446,000; Full time

Job summary

Waikoloa Hotels and Resorts Inc. is seeking a Maintenance Supervisor to oversee facilities, guest rooms, and outdoor areas, ensuring safety, cleanliness, and guest readiness. You will lead maintenance staff, coordinate preventive maintenance, and manage contractors to resolve issues promptly.

The role emphasizes supervising a team, planning preventive activities, and collaborating with Housekeeping and Front Office to minimize guest disruption while upholding resort standards.

Qualifications

• 3–5 years of experience in hotel, resort, condominium, or facilities maintenance.
• 1–2 years in a supervisory or team-lead position preferred.
• Strong practical knowledge of electrical, plumbing, air-conditioning, pumps, and general building maintenance.
• Experience with swimming pool systems is preferred.
• Safety-conscious and guest-service oriented.

Responsibilities

• Develop and implement preventive maintenance schedules covering guest rooms, villas, HVAC, electrical, plumbing, pools, and equipment.
• Supervise maintenance personnel and contractors; conduct daily briefings.
• Coordinate with Housekeeping and Front Office for priority repairs affecting guests.
• Monitor and maintain swimming pool and water systems; manage safety and emergency responses.
• Maintain inventory of spare parts and ensure timely procurement.
• Ensure proper documentation, reporting, and adherence to resort standards.

Skills

Maintenance supervision

Electrical systems knowledge

Plumbing systems knowledge

Air-conditioning systems knowledge

Pool systems experience

Team leadership

Safety awareness

Guest-service oriented

Education

Technical/vocational training in Electrical/Mechanical/HVAC/Plumbing

Job description

JOB DESCRIPTION – MAINTENANCE SUPERVISOR

Position: Maintenance Supervisor

Reports To: Operations Manager / Resort Management

Employment Type: Full-Time

POSITION SUMMARY

The Maintenance Supervisor is responsible for ensuring that all resort facilities, guest rooms, equipment, utilities, and outdoor areas are maintained in safe, clean, functional, and guest-ready condition.

The position supervises the resort’s maintenance personnel and coordinates preventive maintenance, repairs, troubleshooting, contractors, and improvement projects. The Maintenance Supervisor is expected to identify problems before they affect guests or resort operations and to ensure that reported defects are resolved promptly.

KEY RESPONSIBILITIES

1. Preventive Maintenance

Develop and implement daily, weekly, monthly, quarterly, and annual preventive maintenance schedules covering:

• Guest rooms and villas
• Air-conditioning units
• Electrical systems and panels
• Plumbing and water systems
• Pumps and water tanks
• Generator and backup power systems
• Swimming pool equipment
• Kitchen and restaurant equipment
• Doors, locks, windows, roofing, ceilings, and walls
• Lighting and outdoor fixtures
• Drainage and sewage systems
• Resort furniture and fixtures
• Landscaping equipment and irrigation systems

Maintain proper preventive maintenance records and ensure scheduled work is completed on time.

Conduct regular inspections of rooms and villas to ensure that all facilities are fully operational.

Check and maintain:

• Air-conditioning
• Hot and cold water
• Showers, faucets, toilets, and drains
• Electrical outlets and lighting
• TVs and basic room electronics
• Doors, locks, windows, and curtains
• Furniture and fixtures
• Walls, ceilings, flooring, and bathrooms

Coordinate closely with Housekeeping and Front Office to prioritize repairs affecting occupied or arriving guest rooms.

Rooms with significant defects must be reported immediately to the Operations Manager.

3. Electrical, Plumbing & Mechanical Systems

Supervise troubleshooting and minor repairs involving electrical, plumbing, mechanical, and water systems.

Ensure safe operation of:

• Generator
• Water pumps
• Water tanks and filtration/treatment equipment
• Pool pumps and filtration
• Air-conditioning systems

Major repairs requiring specialized technicians must be properly diagnosed, documented, and referred to approved contractors.

4. Swimming Pool & Water Systems

Ensure the swimming pool and related equipment are properly maintained.

Monitor:

• Pumps and filters
• Water circulation
• Chemical treatment in coordination with assigned personnel
• Surrounding deck and drainage

Monitor the resort’s water supply, storage, pumps, filtration, and treatment systems and immediately report abnormal water quality, pressure, or supply conditions.

5. Resort Grounds & Common Areas

Conduct daily inspections of:

• Swimming pool area
• Beachfront
• Restaurant and dining areas
• Reception
• Parking
• Pathways
• Gardens and landscaping
• Staff and service areas

Ensure that maintenance-related hazards and unsightly conditions are corrected promptly.

6. Maintenance Team Supervision

Assign and monitor daily tasks of maintenance personnel.

Conduct a brief daily maintenance meeting covering:

• Outstanding repairs
• Guest complaints
• Preventive maintenance
• Priority rooms
• Safety concerns
• Materials and spare parts required

Check the quality of completed work before closing maintenance requests.

Train maintenance personnel on proper procedures, safety, equipment handling, and resort standards.

7. Maintenance Requests & Response Time

Maintain a maintenance log or work-order system showing:

• Location
• Problem
• Person assigned
• Materials used
• Completion time
• Follow-up required

Guest-related maintenance concerns should receive immediate priority.

Emergency issues involving electricity, water, flooding, air-conditioning, safety, or guest security must be responded to immediately.

8. Inventory & Spare Parts

Maintain adequate stocks of frequently required maintenance materials including:

• Light bulbs and electrical supplies
• Faucets and shower components
• AC supplies and filters
• Paint and repair materials
• Pool equipment and supplies
• Pumps and mechanical spare parts
• Tools and safety equipment

Monitor consumption and submit purchase requests before critical items run out.

All tools and equipment must be properly accounted for.

9. Contractor Management

Coordinate outside technicians and contractors performing specialized work.

Verify:

• Scope of work
• Materials
• Quality of workmanship
• Completion
• Site cleanliness
• Compliance with resort requirements

Report completed contractor work to management before approving acceptance.

10. Safety & Emergency Response

Regularly inspect the property for potential safety hazards.

Ensure proper condition and accessibility of:

• Emergency lights
• Electrical panels
• Exit routes
• Generator
• Pumps
• Safety signage

Immediately isolate or secure any area or equipment that presents a danger to guests or employees.

Participate in emergency response procedures for power failure, water interruption, flooding, fire, equipment failure, and severe weather.

DAILY REPORTING

The Maintenance Supervisor shall submit a concise daily maintenance report showing:

• Outstanding repairs
• Rooms with maintenance issues
• Preventive maintenance completed
• Materials/spare parts required
• Contractor activities
• Safety concerns
• Major issues requiring management approval

Performance will be evaluated based on:

• Percentage of preventive maintenance completed on schedule
• Number of repeat maintenance complaints
• Average response time to guest-related maintenance requests
• Number of rooms unavailable due to maintenance
• Proper maintenance of pool and water systems
• Maintenance cost control
• Accuracy of inventory and tool accountability
• Quality and cleanliness of completed work
• Safety compliance
• Condition and appearance of the overall property

QUALIFICATIONS

• At least 3–5 years of experience in hotel, resort, condominium, commercial building, or facilities maintenance
• At least 1–2 years in a supervisory or team-lead position preferred
• Strong practical knowledge of electrical, plumbing, air-conditioning, pumps, and general building maintenance
• Experience with swimming pool systems is preferred
• Able to diagnose problems and determine whether repairs can be handled internally or require specialists
• Good organizational and record-keeping skills
• Able to supervise maintenance personnel and contractors
• Willing to respond to urgent maintenance situations outside normal working hours when necessary
• Safety-conscious and guest-service oriented
• Technical/vocational training in Electrical, Mechanical, HVAC, Plumbing, Building Maintenance, or a related field is preferred.

AUTHORITY & ACCOUNTABILITY

The Maintenance Supervisor is authorized to:

• Assign work to maintenance personnel
• Prioritize urgent repairs
• Temporarily shut down unsafe equipment
• Recommend rooms or facilities be placed out of service for safety or major repairs
• Request required spare parts and materials
• Recommend outside contractors when specialized repairs are necessary

Major purchases, contractor engagements, and significant repairs require approval from the Operations Manager or Resort Management.

CORE EXPECTATION

The Maintenance Supervisor should operate on the principle of preventive maintenance rather than reactive maintenance.

The objective is not simply to repair equipment after it fails, but to keep the resort consistently safe, operational, attractive, and guest-ready, while minimizing equipment breakdowns, guest complaints, and unnecessary repair costs.