Mailbox Administrator

Emerson; Mandaluyong; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Medical insurance plans

Employee Assistance Program

Flexible time off

Parental leave

Job summary

Emerson in Mandaluyong, Philippines is seeking a Mailbox Administrator to support customer and business operations through effective mailbox management. You will undergo a structured training program and shadowing conducted by our Systems and Training team, with exposure to LLLP mailbox, CRM and Oracle basics.

Upon completion, you will join a dynamic, customer-focused team of digital support engineers and business administrators, contributing to logging inquiries, managing records, and

Qualifications

• Bachelor's degree in any 4-year course.
• Fresh graduates are welcome to apply.
• Proficiency in English communication skills.
• Basic knowledge of Microsoft Office applications.
• Applicable business processes and systems tools (e.g., Oracle Business Systems, FileNet, eDocs, SharePoint, Buttons, etc.).

Responsibilities

• Log inquiries and record new customers.
• Save, upload, and archive communication records (OCM/WCC, CRM, Shared Folders, SharePoint).
• Generate transaction records (CRM Logging, SSRS Reports, etc.).
• Monitor incoming emails in the LLLP mailbox.
• Acknowledge receipt of customer emails, purchase orders (POs), and requests for quotation (RFQs).
• Verify new customer accounts and work with the Customer Vendor Data Hub team for the creation of accounts in the business systems.
• Allocate requests, tasks, and emails to the appropriate individual or support group (Workload and Escalation Management).

Skills

English proficiency

Analytical skills

Communication skills

Education

Bachelor's degree in any 4-year course

Tools

Oracle Business Systems

SharePoint

FileNet

eDocs

Job description

Job Description

If you are a Mailbox Administrator professional looking for an opportunity to grow your career, this gives you the chance to support customer and business operations through effective mailbox management. You will undergo a structured training program and shadowing session to be conducted by our Systems and Training team and leaders. The training curriculum covers work instructions on LLLP mailbox, CRM and Oracle basic navigation, and Measurement Solutions overview (Shakopee, Costa Rica, Boulder, and Manila). After completing the program, you will become part of a dynamic, customer-focused team of digital support engineers and business administrators.

Mandaluyong City, Philippines.

In This Role, Your Responsibilities Will Be:

• Log inquiries and record new customers.
• Save, upload, and archive communication records (OCM/WCC, CRM, Shared Folders, SharePoint).
• Generate transaction records (CRM Logging, SSRS Reports, etc.).
• Monitor incoming emails in the LLLP mailbox.
• Acknowledge receipt of customer emails, purchase orders (POs), and requests for quotation (RFQs).
• Verify new customer accounts and work with the Customer Vendor Data Hub team for the creation of accounts in the business systems.
• Allocate requests, tasks, and emails to the appropriate individual or support group (Workload and Escalation Management).

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a high level of commitment to exceeding expectations. You have excellent analytical skills and can efficiently carry out tasks independently and generate accurate, high-quality reports. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

For This Role, You Will Need:

• Bachelor's degree in any 4-year course.
• Fresh graduates are welcome to apply.
• Proficiency in English communication skills.
• Basic knowledge of Microsoft Office applications.
• Applicable business processes and systems tools (e.g., Oracle Business Systems, FileNet, eDocs, SharePoint, Buttons, etc.).

Preferred Qualifications that Set You Apart:

• Proficiency in Microsoft Office applications is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

About Us

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!