Mail Management Officer

Salmon Group, Inc.; Mandaluyong; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Salmon Group, Inc. is seeking a Mail Management Officer to own card production and delivery operations, ensuring accurate end-to-end processing, strong controls, and compliance. You will collaborate with Banking Operations to maintain audit-ready processes and drive improvements.

The role demands 5+ years in banking, expertise in card production and delivery, and solid maker-checker experience to uphold regulatory standards and efficient turnaround times.

Qualifications

• Bachelor's degree in Banking & Finance or a related business course.
• 5+ years of experience in a banking institution.
• Strong knowledge of Card Production and Delivery.
• Solid grasp of maker-checker controls and segregation of duties.
• Working familiarity with BSP, AMLC, PDIC, and related banking regulations.
• Strong attention to detail and audit-ready documentation.

Responsibilities

• Run card production and delivery operations: order, pay for, and monitor blank stock and maintain inventory.
• Tag initial card releases and redeliveries; monitor end-to-end delivery.
• Oversee destruction of spoiled blanks and aged cards.
• Review delivery reports; elevate non-compliance with service provider SLAs.
• Manage courier performance and conduct regular assessments.
• Handle and resolve customer complaints related to card delivery.
• Ensure maker-checker controls with proper segregation of duties and delegated approvals.

Skills

Card Production

Delivery Operations

Regulatory Compliance

Audit Readiness

Education

Bachelor's degree in Banking & Finance or related business course

Job description

Job Description:

About Salmon

Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines as our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank.

Salmon was founded by three co-founders who built and held senior leadership positions at Tinkoff, a highly successful tech-enabled bank that reached a market capitalization of more than US$20bn. Weve built a highly qualified, global team of finance and technology professionals and are backed by world-class investors, including ADQ, an investment company wholly owned by the Government of Abu Dhabi, and other prominent fintech investors.

Were building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing high-quality access to finance for millions of Filipinos — and would love to have you join us on this journey.

About the role

As Salmons Mail Management Officer, youll own the operational backbone of Card Production and Delivery — from ordering and monitoring blank plastic stock to managing courier performance and resolving customer complaints. Youll work closely with the Mail Management Head and other stakeholders across Banking Operations to keep this function running accurately, on time, and audit-ready, while helping strengthen and document the processes behind it.

What youll do

Run card production and delivery operations

• Order, pay for, and monitor blank plastic stock, and maintain inventory of blank plastics and personalized cards
• Tag initial card releases and redeliveries in the system, and monitor card delivery end to end
• Oversee destruction of spoiled blank plastics and aged cards

Manage vendor and courier performance

• Review delivery reports and elevate any non-compliance with the service providers SLA
• Manage courier performance and conduct regular assessments
• Handle and resolve customer complaints related to card delivery

Keep controls and compliance tight

• Ensure maker-checker controls are in place with proper segregation of duties, acting as checker or maker depending on the task
• Ensure approvals are within delegated authority and tasks are completed within agreed turnaround times
• Comply with BSP, AMLC, PDIC, and other applicable regulatory requirements, and adhere strictly to company policy and code of conduct

Drive process improvement and audit-readiness

• Review and update documented processes in a timely manner, and identify opportunities for improvement while keeping controls in place
• Initiate projects that benefit the team and the company, and participate in UAT/UVT for systems that affect the team
• Identify and elevate issues promptly, proposing resolutions to your immediate supervisor
• Organize team files (soft and hard copy) in line with the record retention policy, and ensure audit-readiness in task execution

Support the wider team

• Collaborate and attend meetings with stakeholders, flagging areas of impact to the team
• Act as reliever for teammates on leave per the teams relief arrangement, without compromising segregation of duties
• Take part in cross-functional assignments within Banking Operations, and other tasks as assigned

What makes you a strong fit

• Bachelors degree in Banking & Finance or a related business course
• 5+ years of experience in a banking institution
• Strong knowledge of and hands-on experience with Card Production and Delivery
• Solid grasp of maker-checker controls and segregation of duties
• Working familiarity with BSP, AMLC, PDIC, and other relevant banking regulations
• Strong attention to detail and organizational skills, with a track record of audit-ready documentation

What youre joining

Youll be part of Banking Operations at a company building a financial technology business meant to work impeccably 24x365 — creating jobs and high-quality access to finance for millions of Filipinos. Card Production and Delivery is a function where the gap between a smooth process and a compliance gap is your work, and where getting the controls right keeps the rest of the bank moving.