Logistics Customer Care Specialist

DAI Post Philippines; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Supportive work environment

Job summary

DAI Post Philippines is hiring a Customer Care Representative for the day shift at our Cebu IT Park office. You will be the primary contact for consignees, handling inquiries by phone and email and ensuring timely service.

You should have 2+ years of customer service experience, a Bachelor's degree, and excellent communication skills. The role offers a competitive salary, incentives, and a collaborative team environment.

Qualifications

• 2+ years of customer service experience in logistics or supply chain.
• Bachelor's or College Degree in any field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and handling difficult situations.
• Ability to multitask, prioritize, and manage time in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Team-oriented with positive attitude.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Provide accurate information about services, statuses, and timeframes.
• Resolve issues and complaints, maintaining customer satisfaction.
• Coordinate with warehouse and transportation for timely delivery.
• Maintain detailed records of interactions and transactions.
• Identify opportunities to improve service procedures.
• Assist with logistics planning and optimization to meet demand.

Skills

Communication skills

Problem-solving

Multitasking

Time management

Attention to detail

Teamwork

Verbal communication

Written communication

Education

Bachelor's degree or college degree

Job description

DAI Post Philippines is hiring a Customer Care Representative for the day shift at our Cebu IT Park office. You will be the primary contact for consignees, handling inquiries by phone and email and ensuring timely service.

You should have 2+ years of customer service experience, a Bachelor's degree, and excellent communication skills. The role offers a competitive salary, incentives, and a collaborative team environment.