Logistics Coordinator II

Hammerjack Pty Ltd; Philippines; On-site; PHP 320,000 - 520,000; Full time

Job summary

Vertiv Philippines seeks a proactive Service Spares Sales Order Administrator to validate, process, invoice, and deliver customer orders with accuracy and timeliness. You will support internal and external customers and coordinate with cross-functional teams to ensure seamless order execution.

Role requires 1–3 years in admin/order management, strong Excel skills, and excellent communication. Join a high-performance culture focused on excellence, inclusion, and operational efficiency.

Qualifications

• Bachelor's degree in any field.
• 1 to 3 years of relevant experience in admin, order management, supply chain, customer service, or ops support.
• Experience using Oracle EBS or other ERP systems is an advantage.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Fluent in written and spoken English.
• Strong organizational skills with high attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate with cross-functional teams including Sales, Procurement, Shipping, Warehouse, and Planning.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused with ability to provide timely order updates and resolutions.

Responsibilities

• Support customers during pre-order process: part number identification, pricing inquiries, quotations.
• Review booking forms and purchase orders for accuracy and compliance.
• Process and book Sales Orders using Oracle; provide timely order acknowledgments.
• Coordinate with Planners and Buyers to monitor stock and expedite material requirements.
• Track Back Order Status, update schedules, and perform data maintenance for accuracy.
• Coordinate with Shipping/Warehouse for pick-and-pack and packing lists.
• Follow up on delayed deliveries and PO amendments to minimize disruptions.
• Generate invoices and prepare shipment documents.
• Respond to inquiries with timely order status updates.
• Maintain the order tracker and ensure data visibility and timely follow-up.
• Collaborate with Sales, Procurement, Shipping, Warehouse, Planning to resolve issues.
• Ensure compliance with ITC regulations and company policies.
• Gather data and generate reports to support customer needs and operations.
• Perform other duties as assigned.

Skills

Oracle ERP

Microsoft Excel

Customer service

Order management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Oracle EBS

Job description

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary

The position is responsible for the Service Spares Sales Order process, ensuring customer orders are accurately validated, processed, invoiced, and delivered within agreed timelines. The role provides administrative and operational support to internal and external customers, coordinates with cross-functional teams to ensure seamless order fulfillment, and maintains high standards of data accuracy, compliance, and customer service.

Job Responsibilities

• Support customers throughout the pre-order process, including part number identification, pricing inquiries, and quotation.
• Review booking forms and customer purchase orders to ensure accuracy, completeness, and compliance.
• Process and book Sales Orders using Oracle and provide timely order acknowledgements to customers confirming order receipt, details, and delivery commitments.
• Coordinate with Planners and Buyers to monitor stock availability and expedite material requirements when necessary.
• Track and monitor the Back Order Status Report, update order schedules and past-due orders, process stock reservations as needed, and perform data maintenance activities to ensure accurate system records.
• Coordinate order fulfillment activities with Shipping and Warehouse teams, including pick-and-pack processing and packing list requests.
• Follow up on delayed deliveries, missing parts, and purchase order amendments to minimize order fulfillment disruptions.
• Generate customer invoices and prepare shipment-related documentations.
• Respond to customer inquiries and provide timely updates regarding order status, delivery schedules, and related concerns.
• Maintain the order tracker by accurately recording and updating tasks, sales orders, and order-related activities, ensuring data accuracy, visibility, and timely follow-up.
• Collaborate with cross-functional teams, including Technical, Quality, Credit & Finance, Planning, Purchasing, Shipping, Warehouse, and Sales, to resolve order-related issues, address customer requirements, and ensure seamless order execution.
• Ensure compliance with company policies, procedures, and International Trade Compliance (ITC) regulations.
• Perform data gathering and report generation activities by collecting, validating, and preparing customer-related data to support customer requirements and operational reporting needs.
• Perform other duties and responsibilities as assigned by the immediate supervisor.

Qualifications

• Bachelor's degree in any field.
• 1 to 3 years of relevant experience in an administrative, order management, supply chain, customer service, or operations support role.
• Experience using Oracle EBS or other ERP systems is an advantage.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Fluent in written and spoken English.
• Strong organizational skills with a high level of attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate effectively with cross-functional teams, including Sales, Procurement, Shipping, Warehouse, and Planning.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused with the ability to provide timely and accurate order updates and resolutions.

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]