Lobby Experience Specialist

Fairygodboss; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

JPMorganChase is seeking a Lobby Executive Receptionist to manage day-to-day operations of the Lobby Reception and serve as the first point of contact for employees, visitors, and clients. You will support Conference Center operations and coordinate guest services across multiple locations.

The role emphasizes professional presentation, strong communication, and the ability to handle inquiries, bookings, and events while delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• Minimum 3 years of high-end client-facing reception or related customer service environment.
• Professional appearance and adherence to uniform guidelines.
• Excellent written and verbal communication skills.
• Hands-on experience with office equipment (laptops, printers).
• Strong organizational and time-management skills.
• Ability to work collaboratively within a team.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work flexible shifts and support multiple reception locations.

Responsibilities

• Coordinate employee, visitor, and host requirements before guest arrival and communicate updates to relevant stakeholders.
• Welcome and register guests in accordance with building security and visitor management procedures.
• Serve as the first point of contact for telephone, email, and general reception inquiries.
• Support Conference Center operations, including booking inquiries and meeting and event coordination as needed.
• Build and maintain strong working relationships with meeting planners, internal administrators, building personnel, and other stakeholders.
• Act as a Culture Carrier by promoting Global Amenity Services brand standards and delivering exceptional guest experiences.
• Handle customer complaints, lobby desk escalations, and service issues, ensuring timely resolution and communication.
• Maintain knowledge of building amenities, services, and scheduled meetings and events to support employee, visitor, and client inquiries.
• Ensure visitor registration records are accurate, up to date, and compliant with operating procedures.
• Maintain a clean, organized, and professional reception environment, including support for the Lobby Coffee Bar where applicable.
• Prepare and maintain operational reports, MIS reporting, and guest history records.

Skills

Customer service

Communication

Office equipment

Time management

Team collaboration

Multitasking

Tools

EMS

Job description

JPMorganChase is seeking a Lobby Executive Receptionist to manage day-to-day operations of the Lobby Reception and serve as the first point of contact for employees, visitors, and clients. You will support Conference Center operations and coordinate guest services across multiple locations.

The role emphasizes professional presentation, strong communication, and the ability to handle inquiries, bookings, and events while delivering exceptional guest experiences in a fast-paced environment.