Lobby Executive Receptionist

JPMorganChase; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

JPMorganChase is seeking a Lobby Executive Receptionist to help create exceptional experiences for employees, clients, and visitors. You will manage the day-to-day operations of the Lobby Reception and serve as the first point of contact for employees, visitors, and clients, supporting guest services across the Lobby Reception, Conference Center, and Lobby Coffee Bar where applicable.

This role emphasizes professional hospitality, strong communication, and the ability to handle inquiries,

Qualifications

• Minimum 3 years of experience in a high-end client-facing reception or guest services.
• Professional appearance and uniform adherence.
• Excellent written and verbal communication skills.
• Experience with administrative procedures and strong time management.

Responsibilities

• Coordinate guest arrivals and communicate updates to stakeholders.
• Welcome and register guests per security procedures.
• Answer telephone, email, and reception inquiries.
• Support Conference Center bookings and events.
• Build relationships with meeting planners and staff.
• Promote brand standards and deliver guest experiences.
• Handle complaints and escalations with timely resolutions.
• Know building amenities and schedules to assist inquiries.
• Maintain accurate visitor records and registration.
• Keep reception area clean and organized.
• Prepare operational reports and guest history records.

Skills

Guest services

Front desk

Communication skills

Microsoft Office

Time management

Team collaboration

Tools

EMS booking system

Conference center software

Office equipment handling

Job description

Job Description:

Take the next step in your career and help create exceptional experiences for employees, clients, and visitors.

This highly visible role offers the opportunity to strengthen your customer service, hospitality, and stakeholder management skills while supporting a professional and dynamic workplace environment.

Job Summary

As a Lobby Executive Receptionist in the Lobby Reception team, you will help create exceptional experiences for employees, clients, and visitors.

You will manage the day-to-day operations of the Lobby Reception and serve as the first point of contact for employees, visitors, and clients. This position supports employee, visitor, and guest services across the Lobby Reception, Conference Center, and Lobby Coffee Bar (when applicable), while delivering exceptional customer service and maintaining a professional workplace environment.

Job Responsibilities

• Coordinate employee, visitor, and host requirements before guest arrival and communicate updates to relevant stakeholders.
• Welcome and register guests in accordance with building security and visitor management procedures.
• Serve as the first point of contact for telephone, email, and general reception inquiries.
• Support Conference Center operations, including booking inquiries and meeting and event coordination as needed.
• Build and maintain strong working relationships with meeting planners, internal administrators, building personnel, and other stakeholders.
• Act as a Culture Carrier by promoting Global Amenity Services brand standards and delivering exceptional guest experiences.
• Handle customer complaints, lobby desk escalations, and service issues, ensuring timely resolution and communication.
• Maintain knowledge of building amenities, services, and scheduled meetings and events to support employee, visitor, and client inquiries.
• Ensure visitor registration records are accurate, up to date, and compliant with operating procedures.
• Maintain a clean, organized, and professional reception environment, including support for the Lobby Coffee Bar where applicable.
• Prepare and maintain operational reports, MIS reporting, and guest history records.

Required Qualifications, Skills and Capabilities

• Minimum 3 years of experience in a high-end client-facing reception, front office, guest services, hospitality, travel, or related customer service environment.
• Professional appearance with the ability to present a polished image and consistently adhere to uniform guidelines.
• Excellent written and verbal communication skills.
• Hands‑on experience using office equipment, including laptops, printers, and related technology.
• Experience with administrative and clerical procedures, with strong organizational and time management skills.
• Ability to work collaboratively within a team environment and support various operational tasks as required.
• Strong customer service, problem‑solving, and interpersonal skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Willingness to work flexible shifts and support multiple reception locations as business needs require.

Preferred Qualifications, Skills and Capabilities

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with visitor management or meeting room booking systems (e.g., EMS) and supporting conference center, workplace, hospitality, or executive reception environments.

Internal Application Eligibility Requirements

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.