Loan Processor

WELCOME BANK (RURAL BANK), INC.; Metro Manila; On-site; PHP 290,000 - 379,000; Full time

Job summary

WELCOME BANK (RURAL BANK), INC. is seeking a Loan Associate (Telesales) to support its digital banking operations in Ortigas, Pasig City.

The role involves handling online loan requests, contacting applicants, verifying information, and coordinating with internal teams to process applications. The ideal candidate has at least 6 months of telesales or loan processing experience, strong communication skills, and the ability to manage multiple applications efficiently.

Qualifications

• Bachelor’s degree in any four-year course; preferably in Business, Finance, Marketing, or a related field.
• At least 6 months of experience in telesales, loan processing, customer service, banking, or a similar role.
• Good verbal and written communication skills.
• Customer-oriented and confident when communicating with clients.
• Organized, detail-conscious, and capable of handling several applications simultaneously.

Responsibilities

• Handle loan requests submitted through the bank’s online platforms.
• Reach out to applicants to confirm information and discuss application details.
• Review submitted documents and follow up on missing or incomplete requirements.
• Conduct initial checks of applicant information and basic financial details.
• Record, maintain, and update customer and application information in the bank’s system.
• Respond to client inquiries in a professional and courteous manner.
• Coordinate with internal teams to facilitate timely application processing.
• Follow established procedures, documentation requirements, and bank policies.

Skills

Telesales

Loan processing

Customer service

Banking

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Role Overview

We are looking for a Loan Associate (Telesales) to support our digital banking operations. The role involves handling online loan requests, communicating with applicants, checking submitted information, and coordinating with relevant teams throughout the application process.

The ideal candidate is customer-focused, organized, comfortable communicating with clients, and able to work efficiently while handling multiple applications.

What You’ll Do

• Handle loan requests submitted through the bank’s online platforms
• Reach out to applicants to confirm information and discuss application details
• Review submitted documents and follow up on missing or incomplete requirements
• Conduct initial checks of applicant information and basic financial details
• Record, maintain, and update customer and application information in the bank’s system
• Respond to client inquiries in a professional and courteous manner
• Coordinate with internal teams to facilitate timely application processing
• Follow established procedures, documentation requirements, and bank policies

What We’re Looking For

• Bachelor’s degree in any four-year course; preferably in Business, Finance, Marketing, or a related field
• At least 6 months of experience in telesales, loan processing, customer service, banking, or a similar role
• Good verbal and written communication skills
• Customer-oriented and confident when communicating with clients
• Organized, detail-conscious, and capable of handling several applications simultaneously
• Basic proficiency in Microsoft Office applications
• Willing to work on-site in Ortigas, Pasig City
• Available to start immediately is an advantage