Live Stream Operator / Live Host Team Lead

YaoYao Global; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

YAOYAO Global in the Philippines seeks a proactive Live Stream Operations Lead to plan events, assist product selection for broadcasts, manage streams, and drive content planning across multiple live projects to maximize sales.

You will supervise the live host team, coordinate cross‑department efforts, analyze performance data, and implement optimization strategies to boost engagement, loyalty, and conversion while ensuring smooth execution of every broadcast.

Qualifications

• English proficiency for work communication, with at least 1 year of work experience.
• Experience in meticulous operation of live stream hosts and hosting techniques.
• Strong data sensitivity with ability to analyze and improve performance.

Responsibilities

• Responsible for the local execution of live stream operations, including planning live activities, product selection, process control, and room management.
• Formulate content plans and package high-quality content; organize hot topics to boost content quality.
• Coordinate internal communications within the department; pre-live prep, live event management, and post-live follow-ups.
• Supervise operational details based on traffic and feedback; adjust customer attraction strategies to reach goals.
• Plan live stream event marketing and set attraction goals with corresponding plans for each period.
• Handle issues during streams, provide feedback and solutions for resolution.
• Track and analyze data; provide insights and optimization strategies to improve engagement and conversions.
• Build, recruit, train, and evaluate the live stream host team; refine processes and rules.

Skills

Live stream operations

Content planning

Data analysis

Team management

Communication skills

E-commerce / TikTok knowledge

Job description

VALUES

YAOYAO is a vibrant, youthful, and approachable company. With a flat organizational structure and open communication, we embrace the culture of "Work Hard, Play Harder".

Our core values drive everything we do

• Result-Oriented

• Optimistic

• Direct

• Supportive

• Strive for Excellence

We are seeking for talented individuals to join us on our journey of global market expansion, and to build a long-term career at the dynamic and fast-growing YAOYAO company.

Responsibilities：

1. Responsible for the local execution of live stream operations, including but not limited to planning live activities, participating in product selection for live broadcasts, live stream process control, and live room management. Responsible for the overall content planning and execution of various live stream projects to improve live stream effectiveness and conversion rates, ultimately achieving product sales goals.

2. Responsible for formulating specific live stream content plans and continuously discovering and packaging valuable high-quality content, organizing and planning hot topics to enhance overall content quality.

3. Responsible for internal communication and coordination within the department, handling live stream event content planning (product matching, script development, data analysis, content optimization), pre-live preparations, live stream event management, and post‑live follow‑ups, ensuring smooth live stream execution.

4. Responsible for supervising and controlling various operational details based on live stream traffic, customer feedback, etc., making timely adjustments to customer attraction strategies, ensuring the continuous achievement of project operational goals, and increasing customer loyalty.

5. Responsible for live stream event marketing planning (including daily activities, Singles' Day, Double Digit, etc.) and formulating live stream attraction goals and corresponding operational plans for each period.

6. Responsible for following up on various issues that arise during live streams, providing feedback, and offering reasonable solutions for resolution.

7. Responsible for tracking and analyzing live stream data, extracting and summarizing insights, providing live stream recommendations and optimization strategies through data analysis reports, and continually improving live stream effectiveness to increase user engagement, activity, fan loyalty, and conversion rates.

8. Responsible for building, recruiting, managing, training, and evaluating the live stream host team, refining business processes, and establishing departmental rules and regulations.
   

Qualifications：

1. English proficiency for work communication, with at least 1 year of work experience.

2. Experience in meticulous operation of live stream hosts, well-versed in live stream hosting techniques, and experienced in batch incubating hosts with established methods.

3. Strong data sensitivity, capable of identifying issues keenly and using practical operational methods for improvement and resolution.

4. Familiar with the processes involved in e‑commerce sellers' self‑broadcasting on TikTok, understanding traffic operation rules, and adept at acquiring and integrating resources.

5. Familiar with information flow, with some understanding of collaborating with new anchors, live stream partnerships, or other promotional methods, and knowledge of service provider systems.

6. Strong logical thinking abilities, clear communication skills, innovative and product-oriented mindset, excellent data analysis capabilities, good analytical judgment, adept at integrating and coordinating various aspects of work, ability to handle pressure, a sense of responsibility, and strong self‑driven motivation.