Life & Disability Insurance Ops Team Lead

Sutherland; Taguig; Presencial; PHP 781 000 - 1 228 000; Tempo integral

Resumo da oferta

Sutherland in Taguig City is seeking an experienced Team Manager for Life & Disability Insurance to lead a high-performing operations team, coach staff, and deliver exceptional customer experiences for a major insurance program.

You will analyze performance data, build strong client relationships, and implement process improvements while ensuring compliance and service excellence in a fast-paced, onsite environment.

Qualificações

• 3+ years as a Team Manager or Operations Leader in a contact center.
• 3+ years supporting Life Insurance and/or Disability Insurance accounts.
• 3+ years in an inbound contact center environment.
• Strong understanding of Life Insurance, Disability Claims, STD, LTD, FMLA, and related processes.
• Proven ability to analyze performance metrics and implement solutions.
• Strong coaching and leadership experience.

Responsabilidades

• Lead, mentor, and motivate a team to meet performance objectives.
• Build relationships with clients, stakeholders, and team members.
• Analyze operational data to identify trends and drive improvements.
• Coach team members through performance reviews and development plans.
• Identify training opportunities to strengthen capabilities.
• Ensure adherence to procedures and client standards.
• Collaborate with cross-functional teams to implement process improvements.
• Create a culture of accountability and customer-centricity.

Conhecimentos

Team leadership

Stakeholder management

Coaching and development

Client-facing communication

Problem-solving

Time management

Multitasking

Formação académica

Bachelor's degree (any field)

Ferramentas

Excel

PowerPoint

Outlook

Descrição da oferta de emprego

Sutherland in Taguig City is seeking an experienced Team Manager for Life & Disability Insurance to lead a high-performing operations team, coach staff, and deliver exceptional customer experiences for a major insurance program.

You will analyze performance data, build strong client relationships, and implement process improvements while ensuring compliance and service excellence in a fast-paced, onsite environment.