Insurance Operations Lead — Disability & Leave

Sutherland; Taguig; Vor Ort; PHP 900.000 - 1.800.000; Vollzeit

Zusammenfassung

Sutherland in Taguig is seeking a Team Manager for Life/Disability Insurance to lead a team supporting disability, leave management, and insurance-related operations. The role requires deep expertise in insurance claims, disability and leave administration, and contact center operations to drive operational excellence and compliant service delivery.

You will coach a high-performing team, ensure adherence to workflows and regulatory requirements, and collaborate with clients and internal teams to

Qualifikationen

• Bachelor's Degree in any field preferred but not required.
• 3+ years of experience as a Team Manager, Team Leader, Operations Manager, or equivalent leadership role.
• 3 years of experience in Disability Insurance, Leave Management, Workers' Compensation, Life Insurance, or related insurance services.
• 3 years of experience in an inbound contact center, BPO, shared services, or customer operations environment.

Aufgaben

• Lead, coach, mentor, and develop a team of insurance professionals to achieve performance, quality, and productivity goals.
• Monitor daily operations and ensure achievement of service levels, KPIs, quality metrics, and client expectations.
• Maintain knowledge of Workers' Compensation, STD, LTD, FMLA, State Leave Programs, PLA/LOA, and Life Insurance/Disability Claims Administration.
• Build and maintain relationships with clients, internal stakeholders, and cross-functional teams.
• Conduct audits, quality reviews, and process compliance checks.
• Promote a culture of quality, compliance, and continuous improvement.

Kenntnisse

Leadership

People management

Communication

Analytical thinking

Problem solving

Ausbildung

Bachelor's Degree

Tools

Microsoft Excel

PowerPoint

Outlook

Jobbeschreibung

Sutherland in Taguig is seeking a Team Manager for Life/Disability Insurance to lead a team supporting disability, leave management, and insurance-related operations. The role requires deep expertise in insurance claims, disability and leave administration, and contact center operations to drive operational excellence and compliant service delivery.

You will coach a high-performing team, ensure adherence to workflows and regulatory requirements, and collaborate with clients and internal teams to