Learning Manager UTR

Amazon; Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. leads the Learning & Development strategy for the Mexico sub-region. The role owns program delivery, team management, and the measurement of training impact on operational results.

We seek a leader who can guide sub-regional planning, translate needs into learning solutions, and ensure launch readiness for new sites and processes while maintaining delivery quality across regional programs. Fluency in English is required.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
• Experience working with cross-functional teams.
• Experience defining and implementing process improvement initiatives using data and metrics.
• Speak, write, and read fluently in English.
• Experience building and managing teams.
• Experience in a high volume, high production operations environment.
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel.
• Knowledge of general AI tools.
• Experience with Learning Management Systems (LMS).
• Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related).

Responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Skills

Cross-functional collaboration

Process improvement

Excel advanced analytics

Stakeholder communication

Team building & people management

High-volume operations experience

English fluency

AI tools knowledge

Education

Bachelor's degree in Operations/Engineering/technical field

Degree in Educational Psychology/Business Administration/Education/Data Science

Tools

Learning Management Systems (LMS)

Excel (advanced)

General AI tools

Job description

Description

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Description

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities

• Owns strategy execution within a defined framework.
• Contributes to sub-regional strategic planning and influences their team's roadmap.
• Translates operational pain points into learning solutions.
• Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.
• Defines and tracks metrics measuring team progress, associate experience, and operational excellence.
• Develops mechanisms to report on training effectiveness.
• Leads regional and national-scope programs.
• Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.
• Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Experience working with cross-functional teams
• Experience defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English
• Experience building and managing teams
• Experience in a high volume, high production operations environment
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel
• Knowledge of general AI tools
• Experience with Learning Management Systems (LMS)
• Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related)

Preferred Qualifications

• Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training
• Experience with creating & improving a variety of processes across product types & teams
• Experience with explainable machine learning and artificial intelligence methodologies and tools
• MBA and L&D certifications.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

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Job ID: A10493071