Learning Experience Leader

LizardBear Tasking, Inc. (PEZA); Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TaskUs in the Philippines is seeking a Learning Experience Leader to design and expand training and development programs aligned with product methodologies and enterprise needs. You will create and deliver end-user, partner, and distributor training, including curriculum, exams, and assessments for enterprise endorsement.

You will lead and continuously improve training programs, revise materials as needed, act as content expert, and monitor trainee progress while ensuring compliance with the

Qualifications

• At least 6 months of tenure in TaskUs.

Responsibilities

• Set standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams for general preparatory courses.
• Deliver technical preparatory training covering basic skill requirements identified by enterprise needs.
• Continuously improve training programs and other learning opportunities across the organization.
• Develop and maintain training documents and materials as the content expert.
• Implement induction programs and monitor trainees’ progress with managers.
• Ensure statutory training requirements are met and explore e-learning packages.

Skills

Training design

Curriculum development

Public speaking

Content development

E-learning

Job description

About TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does a Learning Experience Leader really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product specific training methodologies and initiatives.

As a Learning Experience Leader, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective trainingContinuously improve training programs and the other learning opportunities across the organization
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e- learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company’s Code of Conduct

Requirements

At least 6 months of tenure in TaskUs.

Eligibility confirmation from People Champs (HR) 6-month scorecard or Performance Assessment Form (overall rating should be 3 or above).

Approval from your Manager.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Company Highlights

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process.