Learning & Development Manager

Dyninno Group; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Dyninno / Trevolution in Cebu City is seeking an experienced Learning & Development Manager to craft sustainable learning strategies and lead leadership and employee development in a dynamic, multinational setting.

You will collaborate with Operations and HR to identify capability gaps, build targeted solutions, and measure impact on performance and business results. Strong facilitation and analytics skills are essential.

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years of experience in Learning & Development or related areas.
• 2-3+ years of leadership or managerial experience.
• Experience in a BPO/contact center or high-volume operations environment.
• Proven experience designing and implementing leadership and employee development programs.
• Strong experience in Training Needs Analysis and learning intervention design.
• Strong understanding of adult learning principles and instructional design.
• Excellent facilitation, presentation, communication, stakeholder management, analytical, and problem-solving skills.

Responsibilities

• Lead the development of sustainable learning strategies aligned with business priorities.
• Partner with Operations, HR and business leaders to identify capability gaps and measure impact.
• Design leadership, functional, behavioral, and professional development programs.
• Establish L&D frameworks, standards, and processes; drive a culture of continuous learning.
• Monitor industry trends and emerging L&D practices; develop learning journeys and IDPs.
• Develop leadership academies, succession planning and talent development initiatives.
• Measure learning effectiveness with dashboards and reporting; track progress and outcomes.

Skills

L&D strategy

Leadership development

Training needs analysis

Stakeholder management

Instructional design

Analytics

Education

Bachelor’s degree in Psychology / HR / Education / Business Administration / Organizational Development

Tools

LMS

Job description

Dyninno / Trevolution is looking for an experienced Learning & Development Manager to join our growing team in Cebu City and play a key role in strengthening leadership capability, employee performance, operational effectiveness, and career development.

Dyninno is a San Francisco-based global group operating across 50+ markets in finance, travel, and entertainment since 2004. In Cebu, our Trevolution operation has nearly 700 employees, bringing together a diverse, ambitious, and sales-driven international team.

About the Role

The L&D Manager will lead the development of sustainable learning strategies that support employees beyond initial new-hire training, working closely with Operations, HR, and business leaders to identify capability gaps, build targeted learning solutions, and measure their impact on both employee and business performance.

• Develop and implement the annual L&D strategy aligned with business and people priorities.
• Establish learning priorities based on business objectives, operational performance, employee feedback, talent needs, and future capabilities.
• Build an L&D roadmap covering leadership, functional, behavioral, and professional development.
• Establish L&D frameworks, standards, and processes while driving a culture of continuous learning.
• Monitor industry trends and emerging L&D practices.

Leadership Development

• Design and implement development programs for emerging leaders, Team Leaders, Supervisors, Managers, and high-potential employees.
• Develop capabilities in people management, coaching and feedback, performance management, communication, conflict management, decision-making, accountability, change management, and business acumen.
• Establish leadership development pathways and support succession planning and leadership pipelines.
• Introduce coaching, mentoring, and other development initiatives.

Operations Capability Development

• Partner with Operations to identify capability gaps affecting performance.
• Conduct regular Training Needs Analysis (TNA) using KPIs, quality, productivity, performance data, employee feedback, and stakeholder input.
• Develop targeted interventions covering areas such as sales effectiveness, customer experience, communication, coaching, problem-solving, productivity, and professional effectiveness.
• Determine whether performance issues require training, coaching, process improvement, or another intervention.
• Measure learning impact through employee and operational performance.
• Build career development frameworks, learning pathways, and Individual Development Plans (IDPs).
• Develop upskilling and reskilling programs and support internal mobility and career advancement.
• Identify and develop high-potential employees and critical talent.
• Create learning journeys combining formal learning, coaching, mentoring, stretch assignments, and on-the-job development.
• Track development progress and readiness for future roles.

Learning Design & Delivery

• Lead the design of learning programs using adult learning principles and instructional design methodologies.
• Develop facilitator guides, participant materials, assessments, job aids, and other learning resources.
• Use blended learning approaches including instructor-led workshops, e-learning, microlearning, coaching, mentoring, and experiential learning.
• Facilitate leadership and professional development programs when required.
• Build and develop a pool of internal subject matter experts and facilitators.

Learning Effectiveness & Analytics

• Establish measures to evaluate learning effectiveness and business impact.
• Track participation, learner feedback, knowledge and skill improvement, and application of learning.
• Develop L&D dashboards and management reports.
• Analyze learning and performance data to identify trends and improvement opportunities.

Stakeholder & Team Management

• Act as a strategic L&D partner to HR and Operations leaders.
• Translate business challenges and performance gaps into appropriate development solutions.
• Challenge training requests when training is not the right solution.
• Lead and develop the L&D team, where applicable.
• Manage multiple L&D projects, budgets, resources, vendors, and external partners while ensuring delivery within agreed timelines, budgets, and quality standards.
• Apply root-cause analysis and structured problem-solving to improve learning and organizational capability.
• Explore digital learning, microlearning, AI-enabled learning, and other scalable solutions.
• Benchmark L&D practices against relevant BPO and industry standards.

What We're Looking For

• Bachelor’s degree in Psychology, Human Resources, Education, Business Administration, Organizational Development, or a related field.
• 5+ years of experience in Learning & Development, Organizational Development, Talent Development, Training, or a related function.
• 2-3+ years of leadership or managerial experience.
• Experience in a BPO/contact center or high-volume operations environment.
• Proven experience designing and implementing leadership and employee development programs.
• Strong experience in Training Needs Analysis and learning intervention design.
• Strong understanding of adult learning principles and instructional design.
• Excellent facilitation, presentation, communication, stakeholder management, analytical, and problem-solving skills.
• Experience partnering with Operations or business leaders.
• Experience developing Team Leaders, Supervisors, and Managers.
• Experience with leadership academies, management development, succession planning, and talent development.
• Competency frameworks and career pathways.
• LMS and digital learning platforms.
• Organizational development or performance consulting.
• Continuous improvement and root-cause analysis methodologies.

Preferred Certifications

Certifications such as ATD, SHRM, CIPD, or equivalent L&D/HR certifications are advantageous.

Additional value comes from:

• Lean Six Sigma Yellow Belt, Green Belt, or higher
• Instructional Design or Adult Learning certifications
• Coaching or Leadership Development certifications
• Other relevant Organizational Development, Talent Management, or L&D certifications

Competitive compensation based on demonstrated experience

Opportunity to work with a multinational group

Hands-on exposure to industry-defining and innovative trends

Guaranteed growth for motivated individuals

International and multicultural work experience

Modern office with facilities and relaxation areas in one of Cebu City's leading business areas

If you are passionate about developing people, building future leaders, and connecting learning with measurable business results,

Dyninno Philippines Inc. values your privacy and is committed to protecting your personal data. In connection with your application, the Company may collect and process personal information such as your name, contact details, employment history, qualifications, and other information you voluntarily provide during the recruitment process. Your personal data will be processed for the purpose of evaluating your candidacy for employment and managing the recruitment process. Processing is carried out based on legitimate interest in recruitment and, where applicable, your consent is.

Your information will only be accessed by authorized personnel involved in recruitment and may be shared with the affiliated entities of Dyninno Group where necessary for recruitment purposes or where required by law.

Your personal data will be retained only for as long as necessary to complete the recruitment process or as permitted by applicable law.

Under applicable data protection laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data where applicable
• Object to or restrict certain processing activities

Use of AI-assisted Recruitment Tools.

Dyninno may utilize artificial intelligence or automated recruitment screening tools as part of the initial candidate evaluation process. The use of an AI tool is limited to assisting in the recruitment process, and no final hiring decision is made solely based on automated means.

The use of AI-assisted tools is conducted in accordance with the company's privacy policy, applicable data protection, fairness, and transparency requirements.

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