Learning & Development Content Developer

Transcom; Pasig; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Free Shuttle Service

Job summary

Transcom is seeking an L&D Content Developer to design and develop instructor-led and eLearning courses with multimedia content and gamified elements. You will work with SMEs to ensure accuracy and create facilitator guides, tests, and job aids.

The role covers content design, eLearning development, and facilitation, including train-the-trainer sessions, with a focus on knowledge retention and job transfer.

Qualifications

• Bachelor’s Degree required; Education or Psychology preferred.
• Certifications in Training, Instructional Design, and Web-Based Training Tools preferred.
• 2+ years in designing and developing learning materials, preferably in a BPO setting.

Responsibilities

• Designs instructor-led and online training programs with objectives and methodologies.
• Writes business, performance, and learning objectives.
• Develops facilitator’s guides, participant guides, job aids, and PowerPoint materials.
• Develops objective and skill tests and conducts training evaluations.
• Works with SMEs to ensure content accuracy and revises programs based on feedback.
• Conducts train-the-trainer sessions and facilitates sessions as needed.

Skills

Excellent communication

MS Office proficiency

Portfolio

Adaptability

Detail orientation

Education

Bachelor’s Degree in Education or Psychology

Training/Instructional Design Certifications

Tools

Adobe Captivate

Articulate Storyline

LMS

MS Office

Job description

Transcom is looking for talented individuals like you to join our awesome team! Be the next L&D Content Developer for our Transcom Ayala 30th site.

Transcom Family as a L&D Content Developer!

The L&D Content Developer will be responsible for designing and developing instructor-led and interactive online courses with multimedia content and gamified elements using the tools available. S/he works closely with other content developers to create high-quality training materials that are both targeted and engaging. S/he ensures that training programs are designed to optimize knowledge retention and job transfer.

Content Design and Development

• Determines and recommends the most appropriate training strategy and selects the appropriate media to be used
• Conducts project scoping and training needs analysis to identify knowledge, skill, or attitude gaps that can be addressed by training.
• Identifies and writes business, performance, and learning objectives.
• Designs the instructor-led and online training programs based on the identified objectives. This includes mapping out the content outline as well as determining the soundest instructional methodologies to employ.
• Conducts extensive research and synthesizes information from various sources.
• Works closely with the subject matter experts (SMEs) to ensure accuracy of content.
• Develops facilitator’s guides, participant’s guide, job aids, PowerPoint presentation and other training materials needed for instructor-led courses.
• Designs and develops objective tests and skill tests.
• Plans and executes training evaluation methods to measure job transfer.
• Initiates and participates in review sessions with the Content Development Manager and the client.
• Revises the training program based on feedback and recommendations.
• Conducts train-the-trainer sessions to ensure consistency of training methodologies.
• Facilitates training sessions as needed.

eLearning Development

• Develops highly-interactive and gamified elearning courses for desktops and mobile devices that meet the latest instructional design concepts and standards.
• Develops the storyboard that will be the basis for the elearning prototype.
• Design the look-and-feel, user interface, and learner interactions of elearning courses.
• Creates animations, navigation schemes and multimedia content.
• Conducts user acceptability tests.
• Publishes online courses using the SCORM (Sharable Content Object Reference Model) and Non-SCORM standard.

Facilitation

• Support facilitation of L&D programs and workshops .
• Administrative tasks that include productivity trackers, end of week reports, project status updates, and other administrative tasks that ensure the smooth flow of operations in content development.
• Attend meetings for organizational updates and trainings that management deems as necessary.

What we are looking for:

To be successful in this role you must…

Educational Background:

• Bachelor’s Degree, preferably in Education or Psychology
• Certifications in Training, Instructional Design, and Using Web Based Training Tools (Preferred)

Work Experience:

• At least 2 years experience in designing and developing learning materials preferably in a BPO setting
• Have managed related tasks and projects in a Training context

Skills Requirement:

• Excellent written and verbal communication skills
• Proficient in MS Office 2007 or later
• Proficient in eLearning authoring tools such as Adobe Captivate and Articulate Storyline
• Working experience with an LMS preferred
• Knowledge of image manipulation and audio-video editing preferred

Other Qualifications:

• Must have a professional portfolio of published work
• Must be familiar with the latest trends and research in learning and development and instructional design
• Flexible, could adapt to changes in plans rapidly and effectively. Has high attention to detail, can easily adjust to immediate plan modifications.
• Open to feedback and criticism
• Sensitive to deadlines and must be willing to work long hours and commit to delivery time
• Should have a strong desire to be part of a fast-paced, results-oriented culture.

What's in it for YOU!

• Day 1 HMO
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Free Shuttle Service

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.