Learning and Development Assoc Project Support Manager (LMS)

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Metro Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

IQVIA Solutions Operations Center Philippines, Inc. is seeking a Training & Operations Specialist to manage learner assignments on the OnPoint LMS across assigned customers.

You will create and deploy training content, ensure compliance, and monitor LMS results to support employee training programs. You will collaborate with cross-functional teams, maintain LMS resources, and generate regulatory and internal reports for customers and stakeholders.

Qualifications

• Bachelor’s degree and 4+ years in training and/or operations
• Experience with systems training and/or LMS management
• Experience working with cross-functional teams
• Strong software and computer skills including Smartsheet and MS Office
• Experience delivering eLearning and virtual training programs

Responsibilities

• Manage learner assignments on OnPoint LMS across assigned customers
• Create and deploy training content aligned to audiences while ensuring content compliance
• Monitor LMS results to ensure employee training compliance
• Maintain and audit training resources within the LMS
• Provide compliance and regulatory reports on training to stakeholders
• Triage and troubleshoot system and user issues related to onboarding and training
• Manage dashboards and reporting for projects
• Support training programs using eLearning creation tools

Skills

LMS management

Project management

Interpersonal skills

Organizational skills

Virtual engagement platforms

Education

Bachelor’s degree

4+ years in training/operations

Tools

Smartsheet

MS Office (PowerPoint, Teams, Word, Excel)

Job description

Responsibilities

• Manage learner assignments on our OnPoint platform based LMS across assigned customers. This includes management of resources, systems, and processes (SOPs/work instructions):

  • Create and deploy of training journey and aligned content to specific audiences while ensuring content compliance and firewalls are maintained

  • Ensure employee training compliance through monitoring, reporting and communication of LMS results

  • Maintain and audit training resources within the LMS for updating and expiration

  • Provide compliance and regulatory reports on training to external customers and internal stakeholders

  • Triage and troubleshoot system and user issues associated with talent onboarding and training

  • Manage Field Manager and Project Level Dashboards and associated reporting for projects

• Support training programs using eLearning creation tools as needed

Qualifications:

• Bachelor’s degree and 4+ years in training and/or operations; or equivalent combination of education, training, and experience

• Experience with systems training and/or LMS management preferred

• Experience operating with customer and/or internal cross-functional teams preferred

• Strong software and computer skills, Smartsheet, and MS Office applications (Proficient in PowerPoint, Teams, Word, Excel) preferred

• Experience in delivery of eLearning and virtual training programs preferred

Required knowledge, skills, and abilities:

• Excellent interpersonal, project management, organizational and leadership skills

• Strong foundation in virtual engagement platforms (e.g. MS Teams & Zoom)

• Excellent verbal and written communication skills

• Excellent presentation/facilitation skills (virtual and live)

• Excellent problem solving and critical thinking skills

• Proactive and positive approach to providing solutions

• Ability to operate independently and to make informed decisions

• Follow direction and demonstrate a strong attention to detail

• High degree of discretion and confidentiality

• Ability to work within a matrix team environment

• Ability to establish and maintain effective working relationships with coworkers, managers, and clients