Leadership Academy and Organizational Capability Lead

Emapta Global; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary

Day Shift Schedule

Prime Makati location

Salary advance program

Upskilling via Emapta Academy

Gym access 24/7

Lifestyle perks

Referral incentives

Government and Emapta benefits

20 annual leaves (5 cashable)

Mentorship & exposure

Diverse and supportive environment

Job summary

Emapta Global in Makati is seeking a Leadership Academy and Organizational Capability Lead to embed leadership programs across Operations and strengthen coaching capabilities. You will collaborate with operations leaders, design impactful learning experiences, and oversee program quality and outcomes.

You will participate in developing modules, tools, and resources, while advancing assessments, certifications, and LMS integration to sustain capability-building across the organization.

Qualifications

• At least 3 years of experience in Organizational Development, Leadership Development, Learning & Development or Talent Development
• Experience in coaching, facilitation, and leadership development
• Experience working with Operations leaders and program managers
• Experience embedding leadership programs beyond pure training delivery

Responsibilities

• Support the implementation and continuous improvement of the Leadership Academy across the organization
• Work with internal stakeholders and external training partners to ensure program delivery
• Facilitate leadership training, workshops and coaching sessions
• Develop training modules, materials and resources for leadership development
• Maintain program records, assessments, and certification activities
• Integrate leadership modules into the company Learning Management System
• Monitor coaching quality, KPIs, compliance and leadership practices
• Prepare leadership insights and reports for Operations and senior leaders

Skills

Organizational Development

Leadership Development

Learning & Development

Talent Development

Coaching & Facilitation

KPIs & Metrics

Stakeholder Management

Learning Management System

Tools

Learning Management System

Job description

Shape Future-Ready Leaders Across Global Telecommunications

Great leaders turn strategy into stronger teams, better performance, and lasting business impact. Join Emapta as a Leadership Academy and Organizational Capability Lead, embedding leadership programs and strengthening coaching capability across Operations. Build a long-term global career where Top 1% talent gains meaningful influence, professional growth, stability, and premium benefits.

• Employment Type: Full-time
• Shift: Day Shift (Monday to Friday, 7:00 AM-4:00 PM), Weekends Off
• Work Setup: Onsite, Makati (first 6 months onsite then Hybrid thereafter with 3 days onsite)
• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• At least 3 years of relevant experience in Organizational Development, Leadership Development, Learning & Development, Talent Development, or a related field
• BPO or contact center experience is required
• Experience developing, implementing, or embedding leadership development or capability-building programs
• Experience beyond pure training delivery, such as organizational development, leadership development, coaching, competency development, behavior change, or capability-building initiatives
• Experience working with Operations leaders, Team Leaders, Program Managers, or other people leaders
• Strong experience in coaching, facilitation, and leadership development
• Ability to monitor and assess coaching quality, KPIs, compliance, and leadership practices
• Strong stakeholder management and communication skills
• Ability to create or improve training materials and learning resources
• Comfortable working with data, reports, and leadership performance metrics
• Learning management system experience is a plus

Your Daily Tasks

• Support the implementation and continuous improvement of the Leadership Academy across the organization
• Work with internal stakeholders and external training partners to ensure successful program delivery
• Facilitate leadership training, workshops, coaching sessions, and other learning activities as needed
• Help develop training modules, learning materials, tools, and resources to support leadership development
• Support assessments, certification activities, program records, and other Academy requirements
• Incorporate relevant learning modules and tools into the company's learning management system

Leadership Capability & Coaching

• Follow through on leadership training to ensure leaders apply what they learn in their day-to-day work
• Conduct coaching sessions, coaching audits, inspections, and triad sessions
• Review coaching quality and help leaders improve their coaching practices
• Coach leaders and support them in applying the leadership playbook
• Identify capability gaps and recommend appropriate development or corrective actions

Performance, Compliance & Measurement

• Monitor leadership activities, coaching quality, KPIs, compliance, and other measures of leadership effectiveness
• Conduct audits and reviews of leadership practices, including one-on-one sessions, coaching, development activities, and documentation
• Track results and identify areas for improvement
• Prepare reports and insights for Operations and senior leaders
• Help measure whether leadership development initiatives are producing meaningful workplace results

Leadership & Talent Development

• Support leadership development and capability-building initiatives across Operations
• Participate in leadership assessments and development planning
• Support initiatives for emerging leaders, high-potential employees, and succession readiness
• Work with Operations leaders to strengthen leadership capability and internal talent pipelines

About the Client

Our client is a future-focused Australian telecommunications provider connecting homes and businesses through nbn®, mobile, business internet, and phone solutions. They combine innovative technology, competitive connectivity services, and dedicated customer support to make telecommunications simpler and more accessible. Through a long-term strategic relationship with one of Australia's largest banks, they continue to expand their reach and digital capabilities. Backed by experienced telecommunications professionals across Australia and the Pacific, they foster innovation, collaboration, customer focus, and sustainable growth.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.