Lead Support Developer

SimCorp; Manila; Hybrid; PHP 1,339,000 - 2,344,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global exposure

Great Place To Work certification

Job summary

SimCorp Manila is seeking a Global Support consultant to assist clients worldwide, debugging C#/.NET and APL modules, and providing solid code solutions for complex issues. You will collaborate across product and development teams to resolve client challenges and improve system stability.

You will work with business consultants and other developers to analyze code paths, replicate issues, and communicate resolutions. This role requires APAC/EMEA shift hours in a hybrid Manila office setup.

Qualifications

• 7–10+ years in C#.Net with WinForms experience.
• Experience supporting desktop applications and debugging.
• Understanding of .NET framework and OOP concepts.
• Ability to read and analyze complex code and collaborate with teams.

Responsibilities

• Debugging C# & APL code and coding fixes for crashes and bugs.
• Provide high-quality code solutions to fix existing functionality.
• Work with consultants and developers to evaluate and solve client issues.
• Assist business consultants by explaining how the code works.
• Investigate performance issues in C# & APL modules and resolve them.
• Replicate client issues in internal environments for analysis.
• Interface with product support and clients onsite or remotely.
• Be a key liaison between Support, Central Product, and clients.
• Based in Manila, with occasional weekends/public holidays and extended hours.

Skills

C#.Net development

WinForms

Debugging

APL familiarity

Team collaboration

Code analysis

Tools

Visual Studio

Job description

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!

WHY THIS IS IMPORTANT TO US

SimCorp is a leading supplier of highly specialized software and expertise for financial institutions and corporations. Our main product SimCorp Dimension is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for our complex software is comprehensive financial services know-how and a very good understanding of the individual requirements of our customers. More than 200 financial institutions all over the world use our software. As a global partner we are continuously expanding our market-leading position. SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Global Support consultant. This is a truly global role, based in our Manila office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. You will also prepare examples for our developers to work on in our internal systems in case of code defects and collaborate with them to resolve the issues. This interesting job offers you an opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

WHAT YOU WILL BE RESPONSIBLE FOR

• Debugging C# & APL code, coding suitable fixes for crashes and erroneous code.
• Provide high quality code solutions to fix existing functionality.
• Work with business consultants and other developers to evaluate and solve customers' issues.
• Assist business consultants to answer questions by understanding how the existing code works.
• Investigating system performance issues raised by clients in relation to C# & APL modules & resolving these issues to prevent system failures - also focusing on the broader code, this is NOT a pure C# developer role.
• Replicating issues observed by clients in internal installations (for debugging/analysis purposes etc).
• Dealing directly with product support, clients onsite, via phone, remote connections, etc.
• Be an important interface between the Support teams and the Central Product Department.
• You will be based in Manila and will be required to work on weekends/Public Holidays from time to time.
• Working extended hours might also be required on occasion.

WHAT WE VALUE

• 7 - 10+ years of C#.Net experience including Winforms.
• Experience supporting desktop applications
• Good understanding of a functional programming language like APL, C# or Haskell would be beneficial.
• Knowledge of the .NET framework and object-oriented programming design principles
• Tracing and debugging skills.
• Experience with common debugging tools.
• Good insightful and problem-solving skills.
• Able and willing to read, understand and analyze complex code.
• Curiosity and willingness to gain and apply a broad knowledge in different areas and consistently expand your horizons.
• Interested and able to work with complex architecture, both front- and back-end.
• You are a person who regularly seeks collaboration to find optimal solutions, but you are also able to work independently.
• Able to work in a time-sensitive setting and manage multiple interests simultaneously.
• Knowledge or high interest in financial issues - theoretical as well as practical is beneficial.

OTHER REQUIREMENTS

• APAC/EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Benefits

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country. Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year - Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry. #Li-Hybrid SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.