Lead Site Reliability Engineer

iScale Solutions; Metro Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Vacation leave

Learning opportunities

Team events

Career growth

Job summary

iScale Solutions in the Philippines is seeking an experienced Site Reliability Engineer to lead the software quality and reliability initiatives across cloud and on-prem environments. You will design runbooks, implement SLOs/SLIs, and drive post-incident reviews to continuously improve system resilience.

You will collaborate with development and operations teams to build observable, scalable services, adopt IaC practices, and automate incident detection and response using modern tooling.

Qualifications

• 3-5 years as an SRE in cloud-based or mixed environments.
• Deep understanding of Linux, networking, and systems administration.
• Experience with AWS and container orchestration tools.

Responsibilities

• Lead and manage the SRE function to ensure reliability of software products and client implementations.
• Define and manage SLOs/SLIs, error budgets, and uptime targets (99.9%+).
• Design and implement observability across systems using modern tools (tracing, metrics, logging).
• Automate incident detection/response and conduct blameless postmortems for continuous improvement.
• Drive Infrastructure as Code practices with Terraform, Pulumi, or similar.

Skills

Linux

AWS

Kubernetes

Go

Python

Shell scripting

OpenTelemetry

Chaos Engineering

Tools

Terraform

Pulumi

Grafana

Prometheus

OpenTelemetry

ELK

Loki

Chaos Mesh

Job description

About The Role

You will lead and manage the Software quality assurance function and help maintain and improve the quality of software products, development practices and client implementations. You will be responsible to ensure products are performing and scalable. This means you will create well-structured test plans and test cases and lead the testing activities for your team.

Key Responsibilities

• Implement and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive reliability efforts.
• Develop systems that are resilient to failures and ensure 99.9%+ uptime for critical services.
• Lead incident response and post-incident reviews (blameless postmortems), ensuring robust root cause analysis and continuous improvement of systems.
• Automate incident detection and response using automated runbooks or predefined workflows.
• Write software as needed to support reliability or efficiency needs.
• Design and implement full observability across systems using modern tools like Open Telemetry for tracing, metrics, and logging.
• Use capacity planning, forecasting, and performance testing to ensure that the systems scale effectively as the user base and load grow.
• Collaborate with development and operations teams on building reliable, scalable, and high-performance services.
• Champion Infrastructure as Code (IaC) to provision, manage, and scale infrastructure using tools like Terraform, Pulumi, or similar.
• Participate on on-call rotation.

About You

• 3-5 years of experience as an SRE, working in cloud-based environments and on-prem environments.
• Deep understanding of Linux systems, networking, and systems administration.
• Experience with cloud platforms like AWS, with a strong understanding of Kubernetes and container orchestration tools.
• Hands‑on experience with observability tools such as Honeycomb, Grafana, Prometheus, Thanos, ELK (Elastic Stack), or Loki.
• Strong skills in at least one programming language (Python, Go) to write production level code.
• Strong skills in shell scripting using bash or similar.
• Experience with OpenTelemetry or other distributed tracing systems, including tracing, metrics, and logs integration.
• Experience with Chaos Engineering methodologies and tools (Chaos Mesh, chaos monkey, AWS Fault Injection Simulator, etc).

Benefits

• Competitive Salary Package: Receive a pay package that matches your skills and experience.
• Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.
• Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
• Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
• Learning Opportunities: Access training, certifications, and mentorship to grow your career.
• Team Engagement: Join team-building activities and wellness programs.
• Modern Tools: Use the latest technology to excel in your role.
• Career Growth: Clear paths for promotion and professional development.
• Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.
• Referral Rewards: Earn bonuses for bringing great talent to the team.

About Us

iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines, Madagascar and Singapore. We thrive to provide customized solutions and deeply integrate in our customers' business processes. We believe in recruiting the best available talent in the market, and offer our customers great value for their money.