Lead Quality Assurance Engineer

Insight Global; Mexico; On-site; PHP 5,478,000 - 7,304,000; Full time

Job summary

Insight Global is seeking a Salesforce QA Lead to oversee the QA lifecycle, partnering with project managers to define requirements and plan testing efforts. You will lead a team of QA Engineers, participate in SCRUM ceremonies, and report QA progress to upper management.

The ideal candidate has 5+ years in QA/testing, Salesforce/Provar experience, and strong communication to align stakeholders and deliver high-quality software releases.

Qualifications

• 5+ years of experience in QA and Testing Projects.
• Experience with Provar Salesforce Testing Tool
• Strong English written and verbal communication skills to build a trusting relationship with major project stakeholders.
• In-depth knowledge of Salesforce architecture and functionality.

Responsibilities

• Collaborate with project managers to elicit high-level requirements.
• Work closely with management to estimate project timelines and allocate necessary resources.
• Supervise and guide a team of QA Engineers assigned to the project.
• Actively participate in SCRUM ceremonies to align testing efforts with business needs.
• Develop a comprehensive test strategy to ensure the highest quality of software products.
• Continuously monitor QA tickets and manage assigned QA resources effectively.
• Request, prepare, configure, and manage test data and test environment.
• Design test scenarios and develop test cases.
• Execute manual testing and collect, analyze, and communicate test results.
• Identify, report and track incidents, defects, or bugs until its resolution; perform root cause analysis as required.
• Lead triage efforts to address issues promptly and efficiently within the QA team.
• Proactively plan for potential regression testing requirements to maintain product integrity.
• Monitor production environments for potential issues, and troubleshoot with analysts ensuring swift resolution.
• Collaborate closely with business analysts to troubleshoot system functionality.
• Serve as the primary point of contact for all QA-related matters throughout the project lifecycle.
• Possess a deep understanding of the system's architecture to inform testing strategies effectively.
• Facilitate clear and regular communication with upper management, providing comprehensive reports on QA progress and outcomes.

Skills

QA testing

Provar Salesforce

English communication

Salesforce architecture

Tools

Salesforce

Job description

Nice to Have Skills & Experience

• 5+ years of experience in QA and Testing Projects.
• Experience with Provar Salesforce Testing Tool
• Strong English written and verbal communication skills to build a trusting relationship with major project stakeholders.
• In-depth knowledge of Salesforce architecture and functionality.

Job Description

The Salesforce QA Lead is responsible for overseeing the entire quality assurance project life cycle. This position entails collaborating closely with project managers to gather high-level requirements, collaborating with management for estimating and resource allocation, and providing leadership and guidance to a team of QA Engineers dedicated to the project. The Salesforce Quality Assurance Lead actively engages in SCRUM ceremonies to gain a comprehensive understanding of business needs, development approach, subsequently formulating a test strategy and planning that involves QA resource allocation. This person is the main point of contact for QA activities coordination between upper management, scrum master, lead developer, release engineer and business analyst. This person should be able to take decisions and push back whenever the team is full of capacity. This position requires solid communication and reporting to upper management.

Key Responsibilities

• Collaborate with project managers to elicit high-level requirements.
• Work closely with management to estimate project timelines and allocate necessary resources.
• Supervise and guide a team of QA Engineers assigned to the project.
• Actively participate in SCRUM ceremonies to align testing efforts with business needs.
• Develop a comprehensive test strategy to ensure the highest quality of software products.
• Continuously monitor QA tickets and manage assigned QA resources effectively.
• Request, prepare, configure, and manage test data and test environment.
• Design test scenarios and develop test cases.
• Execute manual testing and collect, analyze, and communicate test results.
• Identify, report and track incidents, defects, or bugs until its resolution; perform root cause analysis as required.
• Lead triage efforts to address issues promptly and efficiently within the QA team.
• Proactively plan for potential regression testing requirements to maintain product integrity. i.e. Spring, Summer and Winter Salesforce releases.
• Monitor production environments for potential issues, and when issues arise troubleshoot side by side with the business analysts ensuring swift resolution.
• Collaborate closely with business analysts to troubleshoot system functionality and alignment with requirements.
• Serve as the primary point of contact for all QA-related matters throughout the project lifecycle.
• Possess a deep understanding of the system's architecture to inform testing strategies effectively.
• Facilitate clear and regular communication with upper management, providing comprehensive reports on QA progress and outcomes.