Lead Nurse Quality Analyst, Healthcare BPO

Access Healthcare Services Manila, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Access Healthcare Services Manila, Inc. is seeking an experienced Registered Nurse Quality Analyst to lead and support healthcare operations in a fast-paced BPO environment.

You will supervise and develop a team of Philippine Registered Nurses, ensuring high-quality service delivery, meeting performance targets, and maintaining client compliance with healthcare standards and privacy requirements.

Qualifications

• Bachelor's Degree in Nursing is required.
• Registered Nurse in the Philippines with a valid PRC license.
• 1–2 years of experience in a healthcare BPO, healthcare contact center, clinical support, or related healthcare operations environment.
• At least 1–2 years of experience as a Quality Analyst in Healthcare BPO.

Responsibilities

• Lead and develop a team of nurses and healthcare professionals.
• Ensure quality service delivery and meet KPIs/SLAs.
• Coach, provide feedback, and conduct performance reviews.
• Monitor attendance, productivity, and service quality.
• Coordinate with cross-functional teams for smooth delivery.
• Ensure compliance with clinical protocols and privacy requirements.

Skills

Leadership

Coaching

Communication

Clinical knowledge

Team supervision

Education

Bachelor's Degree in Nursing

Job description

Access Healthcare Services Manila, Inc. is seeking an experienced Registered Nurse Quality Analyst to lead and support healthcare operations in a fast-paced BPO environment.

You will supervise and develop a team of Philippine Registered Nurses, ensuring high-quality service delivery, meeting performance targets, and maintaining client compliance with healthcare standards and privacy requirements.