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Capgemini is seeking an experienced MS Dynamics CRM / Dynamics 365 CE Functional Consultant (6-9 years) to lead functional design and delivery of Microsoft Business Applications. You will translate business requirements into scalable Dynamics 365 CE and Power Platform solutions, collaborating with business users, technical teams, and stakeholders in a global context.
Strong knowledge of CRM processes and agile delivery is required.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine whats possible. Join us and help the worlds leading organizations
We are looking for an experienced MS Dynamics CRM / Dynamics 365 CE Functional Consultant 6 Years to 9 Years to lead functional design and delivery of Microsoft Business Applications. You will work closely with business users, technical teams, and stakeholders to translate business requirements into scalable, usercentric Dynamics 365 CE and Power Platform solutions.
Strong functional experience with Microsoft Dynamics CRM / Dynamics 365 CE . Lead and facilitate requirementsgathering workshops and business analysis sessions to understand customer needs, processes, and pain points. Translate business requirements into functional specifications, user stories, and solution designs for Dynamics 365 CE. Configure and customize Dynamics 365 CE modules , including entities, forms, views, Business Process Flows (BPFs), business rules, dashboards, charts, and security roles. Design and validate solutions using ModelDriven Apps , Dataverse , Power Platform capabilities , and standard Dynamics features. Possess a strong understanding of CRM business processes such as Sales, Customer Service, Case Management, and Customer Engagement. Prepare functional documentation, training materials , and conduct enduser training and knowledgetransfer sessions. Work with Power Platform tools (ModelDriven Apps, Power Automate functional usage). Have handson exposure to Agile delivery models and tools such as Azure DevOps or Jira for backlog and sprint management. Collaborate effectively with crossfunctional, delivery, architecture, and leadership teams to drive successful outcomes. Exhibit strong communication, documentation, and stakeholdermanagement skills .
You can shape your career with us.We offer multiple career paths and internal mobility opportunities within the Capgemini Group , along with personalized career guidance from our leaders. You will receive comprehensive wellness benefits including health checks, telemedicine, insurance with topups, elder care, partner coverage, and flexible support for new parents. At Capgemini, you will work on largescale digital transformation programs , collaborating with industry leaders to deliver real business value using Microsoft technologies.